Customer Experience Associate

1 week ago

Brockville, Canada TD Bank Full time

**Customer Experience Associate**:

- 424794BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 1960 Parkedale Avenue

**Employment Type**
- Regular

**City**
- Brockville

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 18.75

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and ex

  • Cashier / Customer Experience Associate

    4 weeks ago

    Brockville, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    1 month ago

    Brockville, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Customer Experience Associate

    4 weeks ago

    Brockville, Canada Scotiabank Full time

    Requisition ID: 173662 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Cosmetics Customer Experience Sales Floor Associate

    2 months ago

    Brockville, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...

  • Cosmetics Customer Experience Sales Floor Associate

    3 weeks ago

    Brockville, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...

  • Lifecycle - Customer Experience Specialist

    4 days ago

    Brockville, Canada Newterra Full time

    **Job Title**: Customer Experience Specialist **Department**: Lifecycle Solutions **Reports To**: Customer Service Manager **FLSA Status**: Non-Exempt **Date Issued**: April 2022 **SUMMARY**: Provides potential and existing customers with exceptional service by identifying customer needs, respond to customer inquiries, and collaborate with internal...

  • Lifecycle - Customer Experience Specialist

    1 week ago

    Brockville, Ontario, Canada Newterra Full time

    Job Title: Customer Experience SpecialistDepartment: Lifecycle SolutionsReports To: Customer Service ManagerFLSA Status: Non-ExemptDate Issued: April 2022SUMMARY:Provides potential and existing customers with exceptional service by identifying customer needs, respond to customer inquiries, and collaborate with internal departments to optimize customer...

  • Customer Experience Manager

    2 months ago

    Brockville, Canada Michaels of Canada, ULC. Full time

    Store - BROCKVILLE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • OMNI Customer Fulfillment Associate

    4 weeks ago

    Brockville, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • OMNI Customer Fulfillment Associate

    4 weeks ago

    Brockville, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • OMNI Customer Fulfillment Associate

    2 months ago

    Brockville, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • OMNI Customer Fulfillment Associate

    1 month ago

    Brockville, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • Omni Customer Fulfillment Associate

    2 months ago

    Brockville, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Omni Customer Fulfillment Associate

    2 weeks ago

    Brockville, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Omni Customer Fulfillment Associate

    2 days ago

    Brockville, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Customer Service Manager

    2 weeks ago

    Brockville, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • Sales Associate

    4 days ago

    Brockville, Canada Compu-Silv Computers Full time

    **Sales Associate** Here at Compu-Silv Computers, we have a commitment to providing the best quality, value, and service to our customers and are seeking a like-minded individual to join our growing team in Brockville as a Sales Associate. **Job Type**: Full-Time (40 hours/week) **Responsibilities & Duties** - Present products and services to new and...

  • Customer Service Representative

    1 month ago

    Brockville, Canada Scotiabank Full time

    Requisition ID: 180157 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Customer Service Representative

    2 weeks ago

    Brockville, Canada Scotiabank Full time

    Requisition ID: 181434 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Automotive Sales Associate

    3 weeks ago

    Brockville, Canada Brockville Nissan Full time

    **Dixon Automotive Group Canada Ltd. is looking for a Sales Associate to join our team!** The Dixon Automotive Group is a local family owned and operated company consisting of Kia of Brockville, Smiths Falls Kia, Brockville Nissan, 6 Dixon’s Car & Truck Rental locations and 5 CarStar body shops. If you have sales or customer service experience, we want...