Credit & Collections Manager - Calmont Leasing

2 weeks ago

Edmonton, Canada Calmont Group Full time

**The Calmont Group is growing and we would love for you to come and grow with us**

**For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.**

**What we offer**:
**Competitive wages**

**Employer paid Health and Dental plans**

**RRSP matching**

**Employee Assistance Program**

**Company events**

**Great Team Environment**
**Tuition Reimbursement**

**We are currently accepting resumes for an exceptionally organized and motivated individual looking for a career as a Collections and Credit Manager at our Edmonton facilities/**

The Collections & Credit Manager is responsible for managing the day to day operations of the credit and collection team. Working with the team for guidance and advising on collecting the maximum amount of overdue accounts from customers within approved authority limits. They are also responsible for following established procedures for processing receipts, cash, etc. ensuring effective, efficient, and accurate financial and credit administrative operations. Also verify and post accounts receivables transactions to journals, ledger, and other records. Some of the job duties will include but are not limited to:

- Managing the day to day operations of the credit and collections team
- Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers.
- Contact customers to secure payment, follow up on overdue balances and resolve issues.
- Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
- Research and analyze accounts e.g. payment habits, sales history, and previous collection steps to determine the most effective means of collections.
- Review and release blocked orders throughout the day to encourage sales and mitigate credit risks.
- Work with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
- Reconcile customer accounts, short payments, and NSF cheques.
- Establish and maintain effective working relationships with both internal and external customers.
- Professional communication and appropriate etiquette always required
- Prepare third party collection data.
- Review weekly Trial Balance for High o/s balances or irregularities within time parameters establish by company.
- Form collection strategies to mitigate customer objections in making timely AR payments.
- Investigate collection problems and advise customers on corporate AR policies and procedures.
- Ensuring the confidentiality of all financial files.
- Development and maintaining all policies and procedures of the Credit and Collection department.

JOB REQUIREMENTS

**DESIRED SKILLS AND EXPERIENCE**
- Completion of a Business or Accounting program.
- Minimum 7 years of experience in collection/credit manager experience with proven good track record
- Excellent customer service with internal and external sources.
- Energetic and friendly, with excellent verbal and written communication skills.
- Ability to prioritize and organize workload in a fast-paced environment.
- Excellent attention to detail with the drive to meet tight deadlines.
- Proficiency with CDK, as well as ADP accounting software is considered an asset
- Knowledge and experience with MS Word and Excel.

If you are a motivated self-starter who enjoys a challenge and thrives in a **fast-paced environment**, then this may be the opportunity for you

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