Customer Service Representative

2 days ago

Red Deer, Canada Canadian Tire Red Deer South Full time

**Customer Service Representative**

Are you ready to join Canada’s most-shopped general merchandise retailer?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Defined by their focus on customers for life and continuous improvement, the Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.

**Essential Duties**
- Smiles, makes eye contact, greets and thanks customers (by name where possible).
- Guides customer to the location of requested items.
- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Deals with challenging situations and conflict resolution in a professional manner.
- Operates cash register, computer, fax machine, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in Canadian Tire systems.
- Provides announcements professionally through a public address system.
- Processes returns and exchanges using the computerized system.
- Follows established policies and procedures on returns and rain checks.
- Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently (labels, facing, clean area, etc.).
- Processes customer purchases efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions and price.
- Balances cash and is aware of amount of cash on hand.
- Follows up with product returns to ensure they are sent to the respective departments.
- Reports stolen and damaged goods to Management.
- Identifies and alerts Management to security problems, customer concerns and inquiries.
- Shares opinions and ideas on how to improve store processes.

**Key Behaviors & Competencies**
- Customer focus
- Honesty, integrity, respect
- Team oriented
- Problem solving and decision making
- Strong orientation towards customer service excellence.
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity and respect.
- Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- Strong mathematical ability and typing skills.
- Ability to work with computerized systems and with minimum supervision.
- Ability to handle physical demands including standing/walking for 8 hours, lifting and carrying items unassisted, using a ladder, and twisting, turning, reaching.
- Ability to work shifts including days, evenings, weekends and holidays.
- As a condition of employment, successfully complete employment verification and criminal background checks.

**Potential career opportunities**
- Sales Associate
- Merchandiser
- Cashier Supervisor
- Department Manager

**Job Types**: Full-time, Part-time, Permanent

Pay: $15.00-$17.50 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Profit sharing
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-13

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