Guest Experience Ambassador

3 weeks ago

Vancouver, Canada Vancouver Convention Centre Full time

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.

We are currently searching for Guest Experience Ambassadors to join our team.

Reporting to the Manager, Guest Experience, this position will be responsible for providing concierge services and be the first point of contact for guests and clients of the Vancouver Convention Centre. The Guest Ambassador will ensure all guests are met with a courteous and professional welcome while upholding our service excellence standards by responding to any inquiries or provide direction to event spaces.

**Hourly rate**: $22.75

**WHAT YOU WILL DO**:

- Welcome and greet all visitors to the facility.
- Answer guest or client inquiries. Handle guest comments and concerns in a timely and professional manner, ensuring guests’ needs are met to the highest level of satisfaction.
- Answer and direct calls as appropriate.
- Direct guests and clients to their event spaces.
- Provide tourist, city, transport and restaurant information to guests and clients.
- Operate the Business Centre and the Lost and Found departments.
- Provide site tours for visitors and provides accurate information.
- Monitor local websites for upcoming events to ensure information is accurate.
- Participate as an Event Host for a variety of events in the facility.
- Monitor the site for any suspicious activity and redirect or report to Security team to ensure the safety of all guests, clients and team members.
- Ensure the lobby and front desk are clean, tidy and well maintained.

**WHAT YOU WILL BRING**:

- High school diploma or equivalent.
- Combination of post-secondary education in Business, Hospitality, or Event Management and 1-3 years’ relevant work experience in a customer service role.
- Exceptional communication skills, able to clearly express ideas, thoughts and concepts verbally and in writing. Speaks clearly and distinctly in a professional, friendly and effective manner.
- Must be physically able to stand for extended periods of time.
- Knowledge and experience using MS Office including Word, Excel, Outlook and other related software.
- Basic knowledge of EBMS or a general central reservations system.
- Demonstrated ability to effectively collaborate in a team environment and able to work independently.
- Passionate and committed to providing outstanding experiences for guests and clients.
- Friendly and personable demeanour.

**HOW TO APPLY**:
Please note that we can only consider applicants who are eligible to work in Canada.

  • Guest Experience Ambassador

    1 week ago

    Vancouver, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Services Ambassador

    1 month ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Experience Supervisor

    1 month ago

    Vancouver, Canada Pursuit Collection Full time

    Overview The Guest Experience Supervisor will report directly to the Guest Experience Manager at FlyOver Canada Vancouver (“FOCV”) and play a critical role in the success of the overall operation. As a Guest Experience Supervisor, your goal is to lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions...

  • Guest Experience Agent

    1 month ago

    Vancouver, Canada Vancouver Native Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Experience Guide

    23 hours ago

    Vancouver, Canada Pursuit Collection Full time

    Overview As a Guest Experience Guide you will be empowered to ensure our guests receive both accurate expectations about the Flyover experience as well as a memorable impression of the attraction. Guest Experience Guides not only make sure the ticketing and entry process is as seamless as possible, but also that the movement of guests throughout the...

  • Guest Experience Agent

    35 minutes ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Experience Agent

    35 minutes ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Experience Expert

    1 week ago

    Vancouver, British Columbia, Canada Metropolitan Hotel Vancouver Full time

    Additional Information Pay: $27.26-$30.28/hourJob Number Job Category Rooms & Guest Services OperationsLocation Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    1 month ago

    Vancouver, British Columbia, Canada Delta Hotels Vancouver Downtown Suites Full time

    Additional Information Pay: $26.27-$29.19/hour, Weekend Availability Required - Morning and Evening Shifts, Front Desk, Part-TimeJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Vancouver Downtown Suites, 550 West Hastings Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type...

  • Director, Guest Experience

    1 day ago

    Vancouver, British Columbia, Canada Accor Full time

    Company DescriptionFairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless...

  • Guest Experience Expert

    2 days ago

    Vancouver, British Columbia, Canada Marriott Full time

    Additional Information Overnight shiftJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    2 days ago

    Vancouver, British Columbia, Canada JW Marriott Parq Vancouver Full time

    Additional Information Part Time, Pay: $30.45/hourJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...

  • Guest Experience Expert

    1 day ago

    Vancouver, British Columbia, Canada JW Marriott Parq Vancouver Full time

    Additional Information Overnight shiftJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    2 days ago

    Vancouver, British Columbia, Canada Marriott International Full time

    Additional Information Part Time, Pay: $30.45/hourJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 days ago

    Vancouver, British Columbia, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that...

  • Guest Services

    1 month ago

    North Vancouver, Canada The Polygon Gallery Full time

    The Polygon Gallery - Front-line - Part Time | - Casual/On-call - 101 Carrie Cates Court North Vancouver - 2 position available - Assessible Employer: Yes - Open to International applicants with valid Canadian Work permits: Yes Posted on May 23, 2023 A waterfront landmark on Vancouver’s North Shore, The Polygon Gallery inspires and provokes cultural...

  • Guest Experience – Operations

    19 hours ago

    Vancouver, Canada YYOGA Full time

    Guest Experience – Operations About YYOGA We’re working to make yoga more accessible to Canadians through world-class yoga experiences in our 4 Lower Mainland locations and virtually through our digital platform and class streaming app YYOGA at Home. Focused on offering the highest quality teaching and classroom experiences, we’re working...

  • Coordinator - Guest Experience Programs

    4 weeks ago

    Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an experience...

  • Pt Guest Experience Agent

    1 month ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Thurs-Sat Availability Required **Job Number** 23093231 **Job Category** Rooms & Guest Services Operations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Pt Guest Experience Agent

    1 month ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Thurs-Sat Availability Required **Job Number** 23093231 **Job Category** Rooms & Guest Services Operations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...