French Bilingual Customer Experience Specialist

2 weeks ago


Winnipeg, Canada Neo Financial Full time

Chez Neo, nous offrons l’expérience financière dont les gens du pays auraient dû bénéficier depuis longtemps. Nous le faisons en bouleversant l’industrie bancaire qui est chiffrée à plusieurs milliards de dollars et en stimulant l’innovation technologique à un rythme sans précédent. C’est pourquoi nous cherchons des personnes qui veulent apporter des changements durables.

**Un emploi chez Neo**

Au cœur de notre entreprise se trouve une équipe talentueuse. Des esprits créatifs de classe mondiale aux gens brillants en génie logiciel, ce sont les personnes qui font de Neo un lieu de travail rempli de passion et de détermination. Nous voulons bousculer les vieilles conventions et avoir un effet positif sur la vie des gens du pays en développant des outils financiers plus pertinents. Nous nous attaquons à une tâche monumentale, nous avons donc besoin de personnes intrépides et motivées qui ont ce qu’il faut pour réaliser l’impossible.
- Équipe de + 700 personnes
- Clientèle de + 1 M en 3 ans
- 10 k partenaires

**L’expérience client chez Neo**

Notre équipe d’expérience client est un groupe de personnes passionnées qui aiment résoudre des problèmes et qui sont dévouées à fournir une expérience exceptionnelle à la clientèle. En tant que membre de notre équipe, vous serez le premier point de contact de notre clientèle en pleine expansion. Vous répondrez à des appels et défendrez les intérêts de notre clientèle et l’aiderez à avancer dans son parcours avec Neo. Mais ce n’est pas tout Nous promouvons la croissance et le développement de notre équipe. Ce poste représente donc une occasion en or pour les personnes les plus performantes d’en apprendre plus sur nos activités commerciales et de propulser leurs carrières.

En tant que Spécialiste de l’expérience client, vous serez la personne-ressource pour tout ce qui concerne Neo. Vous tisserez de véritables liens avec la clientèle en partageant vos connaissances et votre expertise pour l’aider à tirer profit de nos incroyables services. De plus, vous aurez la chance de faire une réelle différence en partageant les commentaires de la clientèle et en contribuant à l’amélioration de l’expérience client. Voulez-vous occuper ce poste stimulant et créatif?

**Ce que nous recherchons**:

- L’expérience client vous passionne, vous êtes une personne résiliente et vous allez au-delà des attentes pour offrir des expériences formidables.
- Vous êtes une personne énergique et débrouillarde qui établit facilement des liens avec des gens d’horizons différents.
- Vous êtes une personne empathique qui tisse des liens personnels facilement.
- Vous pouvez simplifier des sujets complexes pour faciliter la compréhension.
- Vous aimez proposer de nouvelles idées et contribuer à l’amélioration continue des produits.
- Vous avez une communication écrite et orale exceptionnelles et un grand souci du détail.
- Vous agissez à titre de représentante ou de représentant de marque afin d’éduquer la clientèle et de la fidéliser, et en faisant valoir la notoriété de la marque Neo au sein de notre communauté.
- Vous prenez en charge le parcours de la clientèle en l’éduquant, en la soutenant et en résolvant des problèmes tout au long de son cheminement avec Neo.

Nous estimons que tout le monde devrait avoir accès aux mêmes possibilités et nous nous engageons à créer un milieu inclusif où tout le monde peut s’épanouir. Nous sommes un établissement financier, les personnes retenues pour ce poste devront donc se soumettre à un contrôle de sécurité, y compris une vérification du casier judiciaire et une vérification du crédit.

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off
- Stock options
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Winnipeg, MB R3B 3C5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable communicating in both French and English fluently?

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person

Expected start date: 2023-09-18



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