Program Coordinator

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:02/09/2024
**Req ID**: 35971
**Faculty/Division**: Faculty of Arts & Science
**Department**: University College
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00054372

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

**Your opportunity**:
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Program Coordinator will be responsible to providing detailed information of programs including eligibility, procedures, policies and deadlines as well as be the main contact for programmatic questions for internal and external parties.

**Your responsibilities will include**:

- Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
- Checking that program requirements are complete
- Collecting and submitting grades
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Organizing, summarizing and circulating program and/or course evaluations
- Coordinating meeting schedules, agendas, materials, action and follow-up items
- Generating reports

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three (3) years providing program support and guidance to students.
- Experience providing advice to students on program and course requirements.
- Experience working with students with emphasis on the Faculty of Arts & Science undergraduate academic guidelines and procedures.
- Demonstrated experience developing and providing a strong client service experience and culture.
- Experience preparing reports, conducting data analysis, writing and editing documents and correspondence, and compiling data.
- Experience facilitating and organizing meetings.
- Strong organizational and time management skills.
- Excellent writing and oral and interpersonal skills with a superior service orientation and ability to deal tactfully, personably and effectively with staff and faculty, with students at all levels, as well as with the general public; ability to maintain confidentiality.
- Demonstrated attention to detail with an ability to manage event logistics and to coordinate multi-step committee activities.
- Demonstrated ability to understand and interpret procedures, and guidelines and to coordinate information and correspondence with mínimal review.
- Demonstrated ability to exercise good problem-solving skills and judgment to deal with a variety of responsibilities in a high-volume environment, with frequent interruptions.

**To be successful in this role you will be**:

- Approachable
- Articulate
- Courteous
- Diplomatic
- Efficient
- Multi-tasker
- Proactive

**Closing Date**: 02/26/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

**Lived Experience Statement**

This is a term position until September 2025 with the possibility of renewal/extension.

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

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