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HR Client Services Advisor

4 months ago

Toronto, Canada Toronto Metropolitan Univ Full time

**About Toronto Metropolitan**:
At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

**The team**

**The Opportunity**:
The HR Operations & Technology team is looking for an HR Client Services Advisor to join the team and assist departments and employees with understanding and following processes and requirements for completion of all necessary documentation to ensure that employees are paid accurately and on time. As an HR Client Services Advisor, you will establish and maintain employee job records and official employee files in accordance with established policies and practices. You will be responsible for ongoing and cyclical audit of data to ensure integrity, as well as log all issues and projects in the Human Resources Department’s issue management system for the purpose of tracking progress on assignments and the reporting of metrics.

Other responsibilities includes:

- Communicating with employees about changes to their records, primarily salary changes (e.g. merit increase and PTR memos) retroactive changes.
- Running reports & queries and auditing work to provide quality assurance measures for employment records.
- Participating in discussions and recommending changes to procedures to improve efficiency and effectiveness of operations and data integrity where appropriate.
- Recommending service improvements to maximize efficiency and foster positive client relations.

**Qualifications**
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

- Post-secondary diploma in Business, with Human Resources specialization, or Social Sciences
- Good understanding of legislative and organizational framework for records management and general records management principles and techniques.
- Experience working with a computerized HRMS system, preferably PeopleSoft, with a good understanding of job data, position, benefits and bio/demo data structures.
- Experience working with Case management system (Service Now) in a shared services environment.
- Ability to work in close collaboration with payroll and other HR departments within tight deadlines.
- Strong client service and administrative skills.
- Excellent communication skills (verbal and written).
- Strong organizational and time management skills.
- Problem-solving skills;
**Additional Information**:
**Position Number(s)**
- 10001282

**Reports To**
- Manager, HR Client Services

**Department**
- Human Resources

**Vacancy Type**
- FTCE

**Employee Group**
- MAC

**Work Location**
- Hybrid

**Start Date**
- ASAP

**End Date**
- N/A

**Hours of Work**
- 36.25

**Grade**
- C41

**Salary Scale**
- $60,423 - $96,521

**Hiring Salary Range**

**TA Specialist**

**Posting Date**
- April 12, 2024

**Application Close Date**
- April 19, 2024

**Additional Notes**:

- An equivalent combination of education and experience may be considered.
- Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.

Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.

We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.