Customer Service

2 weeks ago

Toronto, Canada Encircled Full time

**We’re looking for a part-time Customer Service & Logistics Lead to join our team**
- Do you love delivering amazing customer experiences? Do you have a passion for being a part of a better fashion industry? Do you love problem solving and making things happen? This opportunity may be for you_

**About your role**:
Reporting to the COO, the Customer Service & Logistics Lead will help Encircled grow by delivering outstanding experiences to our customers. You’re the go-to person on our small team for all logistics, shipping and customer experiences online and offline.

This role is responsible for managing the customer love inbox across all channels, helping customers in person, finding their perfect capsule wardrobe collection and ensuring our 3PL is working seamlessly to deliver packages correctly and on time.

**Who You Are**:
You love eCommerce, Shopify, Customers and making things happen. Self-motivated, organized and are a wizard balancing multiple priorities. You want to work for a company that’s making a positive impact in the ethical fashion world, and you’re passionate about finding solutions and getting stuff done. Your role is key in improving efficiency, quality, and productivity internally and externally at Encircled. You’re intelligent, curious, strategic and hardworking - if you don’t know the answer, you’ll figure it out.

**Key Duties and Responsibilities**:

- Scheduling and training/QC part-time team replies to ensure compliance with our brand voice and policies.
- Oversee and hands-on management of the returns and exchanges process.
- Lead shopping appointments online and provide sizing and style recommendations.
- Moderate the Facebook community
- Document and continuously update customer service policies to be best-in-class.
- Support Quality Control requests through partnering with our production team to ensure feedback is communicated and repairs are managed in a timely manner.
- Oversee and moderate reviews for our online store
- Be the key point person with our 3PL provider, responsible for day-to-day communication and management of issues (including shipping, fulfillment, and
- inventory). Ensure that orders are fulfilled within SLAs, and that any changes to orders are communicated to the 3PL.
- Coordinate the delivery and packaging of inventory to the 3PL, and movement back and forth for events. Internally communicate timelines.
- Work with shipping providers to manage refunds and any claims.
- Provide weekly reporting on operational KPIs, including returns, 3PL metrics, Customer Love satisfaction, reviews, and retail sales.
- Assist with maintenance of the studio to ensure cleanliness, organization, and optimization of space.

**Your Experience**:

- College Diploma (or equivalent) in a related field
- **You’ve got a minimum 1-2 years of experience working in customer service in fashion/retail, preferably in eCommerce**:

- **You’ve got experience managing or working with a third party logistics/shipper**:

- You’ve got experience working with Shopify, and helpdesk platforms like Gorgias, Help scout or Zendesk, and managing shipping systems like Shipstation or a 3PL WMS (Shiphero)
- Excellent communication skills and strong business acumen, coupled with an ability to ‘wow’ customers in your interactions.
- Ability to multitask and juggle priorities to suit the needs of the business and prioritize customers
- You’re knowledgeable about the processes that drive amazing customer experiences online
- A fearless “can-do” attitude - always willing to roll up the sleeves and do what needs to be done
- You’re savvy with tech and can work on Apple computers, and with the Google suite.
- Access to a reliable car is a plus. Driver’s license is an asset.
- You’re passionate about sustainability, ethical fashion and other social issues that impact our world
- You’re curious, and creative - you take initiative, and can independently manage your workload
- You live for creative excellence, and always put your best foot forward on the first round of creative and are able to take constructive feedback and revisions in stride.
- You’re thoughtful of timelines, and can manage a project from end to end to support the brand and your team members’ goals
- Able to work in fast-paced start-up environment independently
- Hands on role, you must be able to be physically in our studio a minimum of 1-2 days/week or more if required by business needs
- Flexibility with working hours to support occasional marketing events.

**Nice to have**:

- Experience with Shopify or working for an eCommerce brand
- Experience working in the fashion/retail industry
- Experience using Slack

**Who is Encircled?**

Encircled is a fast-growing ethical fashion start-up powered by a small but passionate and collaborative team. We make ethical shopping effortless by creating transformative, long-lasting designs, made in a way that honours the world around us. We produce 100% of our c

  • Customer Service/inside Sales Representative

    2 months ago

    Toronto, Canada Superior Food Service Full time

    **Customer Service / Inside Sales Associate** You will be expected to fulfil the following duties of the position (including but not limited to): **Main Responsibilities**: Process Orders (phone or electronic orders) Customer/client liaison - communication with customers to ensure total customer satisfaction Upsell existing customers Effectively handling...

  • Coord-customer Service

    3 weeks ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional...

  • Project Manager, Artificial Intelligence

    3 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Req Id: 407636 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Customer Service Rep

    6 days ago

    Toronto, Ontario, Canada Canadian Linen and Uniform Service Corp Full time

    About Canadian Linen & Uniform ServiceCanadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a...

  • Customer Service/inside Sales Representative

    5 days ago

    Toronto, Ontario, Canada Superior Food Service Full time

    Customer Service / Inside Sales AssociateYou will be expected to fulfil the following duties of the position (including but not limited to):Main Responsibilities:Process Orders (phone or electronic orders)Customer/client liaison - communication with customers to ensure total customer satisfactionUpsell existing customersEffectively handling inbound and...

  • Coord-customer Service

    5 days ago

    Toronto, Ontario, Canada Canadian Linen and Uniform Service Corp Full time

    Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional...

  • Customer Service Manager

    2 weeks ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...

  • Customer Service Manager

    5 days ago

    Toronto, Ontario, Canada Canadian Linen and Uniform Service Corp Full time

    About Canadian Linen & Uniform ServiceCanadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a...

  • Part Time Dispatcher/customer Service

    2 months ago

    Toronto, Canada Cullitons Limousine Service Full time

    Dispatcher/Customer Service We are always seeking professional, detail oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a Part Time Dispatch/Customer Service position. Once training is completed your shift hours will be from 11 pm to 7 am. (Overnight Shift) **ESSENTIAL DUTIES AND RESPONSIBILITIES** -...

  • Part Time Dispatcher/customer Service

    2 days ago

    Toronto, Canada Cullitons Limousine Service Full time

    Dispatcher/Customer Service We are always seeking professional, detail oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a Part Time Dispatch/Customer Service position. Once training is completed your shift hours will be from 11 pm to 7 am. (Overnight Shift) **ESSENTIAL DUTIES AND RESPONSIBILITIES** -...

  • Customer Service Representative

    6 days ago

    Toronto, Ontario, Canada Ministry of Public and Business Service Delivery Full time

    Do you have excellent customer service, organizational and administrative skills? Are you looking for an opportunity to provide quality service to the public and the Archives of Ontario? If so, then consider joining our team as a Customer Service Representative.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build...

  • Inside Sales/customer Service Specialist

    3 weeks ago

    Toronto, Canada Corrosion Service Company Limited Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today. **We...

  • Inside Sales/customer Service Specialist

    6 days ago

    Toronto, Ontario, Canada Corrosion Service Company Limited Full time

    Corrosion Service Company Limited (CSCL) was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.We are an...

  • Inside Sales Representative – Toronto

    1 month ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...

  • Inside Sales Representative – Toronto

    3 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...

  • Bilingual Inbound Sales Representative

    1 month ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Bilingual Inbound Sales Representative

    3 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Customer Service Rep for Service Ontario

    1 week ago

    Toronto, Canada Service Ontario at Canadian Tire private office. Full time

    We are currently seeking a **Full-time Bilingual** Customer Service Representative to join our team, at our Service Ontario located inside our Canadian Tire Store at 2129 St Clair Ave West Toronto privately runned. **Bilingual Fully in English and French (verbal & written).** We are committed to providing our customers with fast, friendly and easy access...

  • Customer Service Representative

    4 weeks ago

    Toronto, Canada Ministry of Public and Business Service Delivery Full time

    Do you have excellent customer service, organizational and administrative skills? Are you looking for an opportunity to provide quality service to the public and the Archives of Ontario? If so, then consider joining our team as a Customer Service Representative. **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to...

  • Vehicle Impound

    4 weeks ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is currently looking to hire a Vehicle Impound Release Customer Service Representative. - Consistent and reliable - Dedicated with a strong work ethic - Someone with experience in a customer service role - Remarkably proactive and is able to work independently without constant instruction/supervision - Able to remain calm and work well under...