Manager, Commercial Servicing

3 weeks ago

Toronto, Canada First National Financial Full time

Working together to be our best

First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Manager, Commercial Servicing

**Reporting To**: Senior Manager, Commercial Servicing

**Full-Time/Part
- Time**: Full-time

**Posting Date**: March 3, 2023

**Closing Date**: March 24, 2023

**Hours of Work**: 8:30 a.m. - 5:00 p.m.

**Grade**: 8

**Office Location**: Downtown, Toronto Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
The Manager of Commercial Servicing will be responsible to lead a Team of Commercial Analysts and Servicing Representatives. You will oversee the departments Key Performance Indicators as well as ensuring all service levels are adhered too and day to day operations are delivered at the highest quality and in accordance with company policies and procedures. The key stakeholders include Commercial borrowers, investors, mortgage insurers, property insurers as well as internal departments.

**The Requirements Needed**:

- Responsible to oversee the departmental targets representing collection of annual Financial Information and supporting documents from borrowers.
- Ensure all mortgage servicing transactions and activities are managed within the stated service levels both externally and internally
- Conduct Quality Reviews of day to day activities performed by staff
- Handle all escalations and determine root cause analysis.
- Demonstrate excellent leadership skills and qualities to build a high performing Team
- Manage all loan monitoring due diligence in a timely fashion as required by CMHC and investors.
- Ensure documents and reports are provided to Investors as required to satisfy the in-force Servicing Agreement between the investor and FN.
- Ensure all internal policies are acceptable for a prudent servicer and meet the requirements of numerous Investor Servicing Agreements as per Investor audits.
- Provide monthly investor statistical portfolio reports.
- Enable continuous improvement of processes and system utilization to enhance the output and reduce unit costs.
- Enable a positive culture for staff growth, performance and development.
- Coaching and development of staff, learn new skills and enhance their existing knowledge.
- Provide leadership and direction to ensure long term optimal operational results.
- Complete special projects as assigned by Senior Manager, Commercial Servicing
- Ensure initiatives are executed and delivered in a timely manner
- Performs other duties as necessary to support the goals and objectives of the department and business unit
- Facilitates and/or attends regular team meetings to provide updates on team performance, communicating change in policies and procedures, and linking company and department goals to individual performance.
- Encourages participation and feedback from team members on how to continuously improve processes.
- Identifies team and individual performance gaps with direct reports; communicates performance gaps; sets action plans and provides training to improve performance.
- Oversee the completion of quality assurance spot checks of completed work performed by Analysts and Servicing Representatives
- Coaches direct reports on performance and service expectations, providing specific training in key skill areas, as necessary.
- Participates in the recruitment process; screening resumes and conducting interviews.
- Responsible for conducting annual performance reviews and setting performance goals.
- Works closely with Senior Manager in development of department enhancements and efficiencies

**Skills and Competencies**:

- Proven organizational skills and a demonstrated ability to prioritize and multi-task
- Strong interpersonal and communication skills
- Manager/coaching skills are an asset

Education/Certification/Experience Requirements
- Post - secondary education and/or equivalent work experience required
- 3-5 years of experience in the financial industry, including commercial mortgage servicing experience preferred

Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive

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