User Readiness Specialist

2 weeks ago

Vancouver, Canada Providence Healthcare Full time

**Salary**: The salary range for this position is CAD $31.80/Hr. - CAD $45.71/Hr.
Summary:
What You Bring:
**Education & Training**:

- Bachelors Degree or Diploma in Business Administration/Management/Information Technology and/or Information Management with specialized courses in Training, plus two (2) to three (3) years of experience in software implementation project management, including documentation, or an equivalent combination of education, training and experience.

**Skills and Abilities**:

- Comprehensive knowledge of policy and standards for client identity management and client registration data collection.
- Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
Skilled in Microsoft Office.
- Ability to supervise and train employees, including organizing, prioritizing and scheduling work assignments.
- Ability to manage own work activities to achieve maximum efficiency.
- Ability to identify and resolve issues, and recognize when to escalate.
- Ability to write training materials and edit training materials written by others.
- Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
- Knowledge of staff hiring procedures.What We Offer:

- **Competitive salary**: $31.80 - $45.71 CAD per hour, depending on experience
- ** Pension plan**:Eligible employees can work towards a comfortable retirement through employer-matched contributions to one of Canada's strongest pension plans
- ** Meaningful impact**: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.
- ** Growth opportunities**: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
- ** State-of-the-art facilities**: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
- ** Inclusive culture**: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

**Who We Are**:
Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.

As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated”, delivering exceptional patient and family-centered care is our mission.

Curious about working at PHC and the culture of our teams? Check out the videos below to learn more and meet some of the members of the team you'd be joining:
**Your Day to Day**:
**Training Management**: Plans and oversees delivery of Client Identity Management (EMPI), Client Registration/ADT, Client Scheduling, and HealthNet training sessions, including managing logistics, registration, and room setup.**Nursing Orientation**: Provides training for new nursing hires and additional nursing orientation sessions as needed.-
**Hardware/Software Selection**: Assists in selecting hardware, software, and tools for course management and delivery.**Training Documentation**: Creates and updates training materials to reflect current software states, releases, and system changes.**Process Changes**: Assists users in defining and implementing process changes with new systems, software updates, and regulatory changes.**User-Acceptance Testing**: Participates in user-acceptance testing to understand system functionality and resolve any issues raised during testing.**Training Environment Accuracy**: Ensures the training environment accurately replicates system functionality, including tables, pick lists, and fields.- **Client Satisfaction & Outcomes**: Measures and ensures training outcomes meet established goals, maintaining client satisfaction throughout the training process.**Additional Duties**: Performs other related tasks as required.
- We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, _ancestral, and unceded territory o

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