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IT Project Technician

5 months ago

Markham, Canada F12.net Full time

**Why F12?**

Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees to a minimum $70K salary - with career tracks beyond. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, and hard work, and we are looking for like-minded individuals to join us on our journey.

As someone with a fantastic personality, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process.

**What You Will Be Doing**

Beginning from project conception to the follow-up, this role ensures quality execution of end-to-end IT services and solutions. Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and professional etiquette, you will cultivate new customer relationships every day.
- Create and innovate new technical methods of deploying solutions
- Research and test new products and solutions
- Own project deliverables, project timeline, and project success factors through accurate technical notes and activity tracking
- Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistance

**Who You Are**
- Minimum 2-years IT help desk/support experience
- Minimum 1-year IT infrastructure projects
- Completion of multiple professionally recognized certifications
- Advanced troubleshooting ability
- Ability to take a technical lead with projects
- Strong understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services
- A desire to help grow and mentor the team
- A valid driver’s license

**What You Can Expect from Us**

We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:

- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Flexible Work Arrangements
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching

**Job Types**: Full-time, Permanent

**Salary**: From $70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Technical Project Implementation: 1 year (preferred)
- IT Support: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Markham, ON