Operations Scheduling Supervisor

2 weeks ago

Toronto, Canada Paladin Security Full time

Operations Scheduling Supervisor (Full Time)

The Operations Scheduling Supervisor is responsible for supervising all employee’s schedules. All OSSs will be responsible to generate a call list to fulfil the coverage requirements and communicate with the respective groups, clients, site leaderships, and the Operation Dispatch Centre. We currently have four positions available. Please see below for additional details.

**Why Choose Paladin**
- Extensive Paid Industry Training
- Benefits & Other Perks
- Opportunities for Growth & Advancement
- Assist to client service managers and operations team with administration responsibilities to ensure security services are operating in efficient and effective manner.
- Maintain positive internal and external relationships with the team and understand company policy and procedure.
- Supervised field staffs’ schedule, available shifts, and training compliances using ERP based software.
- Responsible for communicating internal management with service coverage status and fulfill the contractual obligation by providing coverage updates.
- Responsible for making outgoing calls to contact on call field employees and supervisor their schedule.
- Responsible to record and keep a track of coverage statics and ensure all of employees are getting schedule while adhering compliance requirement for each contract.
- Identify and assist field employees with their re-cert training schedule and their career growth with the organization.

**Qualifications**
- Fluent in English to be able to give adequate, clear, and concise directions
- Confident and capable of remaining composed under pressure of emergency situations
- Excellent written and verbal communication skills
- Must be able to work under team setting
- Must be able to demonstrate high customer service skills
- Scheduling and security experience is an asset

**About Us**

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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