Front Desk Clerk

3 weeks ago

Brandon, Canada Colonial Inn Full time

Summary:
**Responsibilities**:

- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local amenities and venues
- Communicate and resolve guests’ requests and complaints to the appropriate channels

**Skills**:

- High school diploma/GED required
- Bilingual a plus
- 3+ years’ customer service experience preferred
- Excellent oral and written communication skills
- Friendly phone manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Computer literate (40wpm, MS Office)
- Willingness to maintain confidentiality

**Job Types**: Full-time, Part-time

Work Location: One location

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