Service Manager

3 months ago

Saint John, Canada Universal Truck and Trailer Full time

**SERVICE MANAGER**

Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck and trailer dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RV's. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.

**Key Responsibilities**:

- Coordinate Service work in order of appointment and priority
- Provide estimates in a timely and accurate manner
- Communicate service work scope to technicians to ensure customer expectations are met
- Assist Service Advisors in their scheduling duties by monitoring workload and maximizing bay utilization
- Monitor repair progress against estimates and update Service Advisors & customer with any changes
- Ensure warranty conditions are met
- Quality check completed Repair Orders (RO)
- Coach technicians on work order tracking and related system functions
- Ensure that the system accurately reflects technician time
- Minimize unbilled labor through diligent work scheduling and planning
- Adhere to and enforce company safety policies
- Ensure shop is cleaned after each job
- Monitor shop equipment
- Perform technician evaluations
- When required fill in for Service Advisor

**Requirements**:

- Relevant post-secondary education and/or equivalent industry experience
- Mechanical aptitude is required
- Will be energetic, enthusiastic, and team oriented
- Exceptional organization, decision making and problem-solving abilities
- Strong interpersonal, leadership and coaching skills
- Well-developed written and verbal communication skills
- Computer skills (experience with Microsoft Excel is a must)
- Must be committed to quality, safety, and service

**What We Offer**:

- Competitive wages
- Quarterly bonus
- Registered retirement savings plan with company match
- Health, dental, vision and prescription benefits
- Life insurance
- Disability benefits
- Maternity leave top up program
- Paid vacation
- Paid sick time
- Shift premiums
- Fitness reimbursement program
- Boot allowance program
- Employee recognition program
- Company discounts
- Excellent training programs

To learn more about our products and services, click here.
- Universal Truck and Trailer is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees._

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