Front Desk/night Auditor

4 days ago


Chilliwack, Canada Holiday Inn Express & Suites Chilliwack Full time

The Holiday Inn Express in Chilliwack, BC is currently looking for a Casual Front Desk Agent & Night Auditor to be the first point of contact and the first impression for guests. The Front Desk Agent is responsible for reconciling the days transactions in addition to checking in and out guests efficiently, ensuring they have all they need for a great stay.

At the Holiday Inn Express, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service to our guests.

**Job Requirements**Responsibilities**:

- Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Club Members as well as returning guests
- Reconcile the days transactions
- Check guests in, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

**Qualifications and Requirements**
- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience strongly preferred
- Some college/university preferred
- Must speak fluent English
- Ability to work night shifts (11:00pm-7:00am)

**Other**:

- Passionate about delivering exceptional service to our valued guests
- Strong communication skills are essential when interacting with guests and employees
- Strong math skills are used frequently when handling cash or credit
- The ability to work a flexible scheduling including nights, weekends, and/or holidays

**Job Type**: Casual

Pay: $17.75-$18.25 per hour

Expected hours: 4 - 24 per week

**Benefits**:

- On-site parking

Schedule:

- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
- On call

Work Location: In person

Application deadline: 2024-06-14



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