Bell Attendant

3 months ago

Toronto, Canada Kimpton Saint George Full time

**THE OPPORTUNITY**:
GUEST SERVICE ATTENDANT

REPORTS TO DIRECTOR OF ROOM OPERATIONS

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Service Attendant position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, welcoming the guest as they enter the hotel or as they arrive via their mode of transportation. The GSA will assist the guest with luggage assistance to the appointed guestroom while providing a detailed outline of the hotel including amenities, restaurants and high points of the guestroom. The Guest Service Attendant will be present in the lobby continuing their assistance with the guest request or inquires about the hotel and surrounding area.

**ACTIVITIES**:
The duties and responsibilities for the Guest Service Attendant include, but are not limited to the following:

- Greet all guests upon arrival
- Assist guests with luggage to their rooms promptly when checking in and upon checking out
- Promote all hotel functions and facilities
- Inform incoming guests on the following while assisting them to their rooms: storage area, hotel outlets (restaurant, bar, gift shop, concierge), location of ice machines, nightly wine hour reception, health club information and stair exits.
- Once in room provide the guest with the following information: basic telephone instructions, pay movie instructions, heating and air conditioning, laundry and dry cleaning procedures, radio, hairdryer, closets, internet usage, door lock and key use, room directory, and special features in suites
- Offer to get ice for guest before departing room
- Inform guest of your name and how late you are working
- Thank the guest and offer them a pleasant stay
- Upon the guests departure, offer to call the valet service to retrieve their car
- Ask guest if they enjoyed their stay and if they will be returning
- Hand off appropriately to the doorman/valet. Ensure doorman/valet knows who the luggage belongs to and that he/she knows the guests name
- Assist guests by taking luggage to curb to meet their transportation
- Thank guest for staying at the hotel
- Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, entertainment, restaurants)
- Keep bell closet clean and neat
- Polish and clean bell carts daily
- Check laundry/dry cleaning in and deliver to rooms
- Deliver faxes, messages, packages, flowers, and other items to the guests in their rooms
- Deliver guest amenities to the rooms
- Check and secure guests luggage until departure
- Direct guests to various meeting rooms
- Prepare delivery tray and deliver in-room dining orders professionally and promptly
- Pick up trays from guest corridors
- Notify guests by telephone of delivery of automobiles, packages or arrival visitors
- Provide other assistance to guests as necessary to ensure highest quality of service
- Report any damages, hazards, repairs and strangers in assigned areas
- Return any items found in guestrooms, hallways or back of the house to the lost and found
- Responsible for all keys, radios, etc. signed out for the shift
- Quickly respond to guest requests in a timely and friendly manner
- Arrive on time for scheduled shift
- Other duties as assigned by supervisor
- **COMPETENCIES WE ARE SEEKING**:

- Excellent verbal communication skills in English
- Excellent interpersonal and administration skills
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high de

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