Content Writer

7 months ago

Ottawa, Canada Bank of Canada Full time

**Content Writer**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**Did you know?**
The Bank’s principal role is to promote the economic and financial welfare of Canada. The Communications Department helps explain the Bank’s policies and activities to Canadians.

**What you will do**
The Content Writer reports to the Manager, Public Information, within the Communications Department’s Stakeholder Relations Planning team.

You recommend communications tactics to help achieve the department’s strategic objectives. You know how to focus on business needs and prioritize work to achieve results. You will use your knowledge of the Bank’s policies and priorities, public communications by the Bank and public sentiment to inform management of sensitive issues and provide advice on how to respond.

More specifically, you will:

- Write and/or proofread high-quality communication materials in response to incoming correspondence;
- Plan, research, document, analyze and recommend topics to be covered in different delivery products in response to new communications trends;
- Contribute to the implementation of the Bank Ambassadors program by creating content (e.g., tool kits, presentations, guidelines, staff communications, external communications, etc.);
- Write ad hoc content to support other teams as required (e.g. web blurbs, short remarks, Qs&As);
- Proactively identify trends in public sentiment and propose solutions;
- Coordinate the approvals process for documents;
- Create both qualitative and quantitative reports on trends in public enquiries;
- Maintain statistics on metrics like volume and request type using CRM Dynamics 365 and Power BI and use these tools for further analysis and recommendations;
- Support the Manager, Public Information, in Access to Information record treatment and disclosure reviews, if and when required.

**What you need to succeed**

In addition:

- You take initiative, work autonomously and you plan and organize your work effectively. You’re adaptable, resourceful and willing to learn. You are a team player with excellent collaboration and interpersonal skills.
- Composed and professional under pressure, you have demonstrated tact and judgement when dealing with sensitive topics and information. You have a keen eye for detail and how nuances in language can affect perceptions.
- You have previous experience in a public information, communications or a customer service environment.
- You have excellent technical skills, including the Microsoft suit and various reporting tools.
- You have knowledge of the Bank, its mandates, and its communications objectives, as well as a keen interest in economics, business news and current events.

**Nice-to-have**
- Familiarity with databases and tracking systems;
- Familiarity with analytical tools;
- Experience with project administration and/or project management.

**Your education and experience**
- Completed post-secondary education and at least three years of recent relevant work experience in researching, analyzing and preparing (including proofreading and editing) written materials for Senior Officers and Executives; or
- An equivalent combination of education and experience may be considered.

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- There will be no relocation assistance provided
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

**Hybrid Work Model **#LI-Hybrid**

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can tele

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