Program Manager

3 weeks ago

Coquitlam, Canada Connective Support Society Full time

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

STATUS AND CLASSIFICATION
Non-union.

HOURS (40 Hours Per Week)
Monday to Friday, 0900-1700

This position requires the ability to work flexible hours based on operational needs.

REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Senior Manager of Programs or their designate
- Participates as a member of Connective’s management team
- Liaises with government and community agencies, volunteers, and members of the general public

KEY ACCOUNTABILITIES
Administration
- Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures, and handbooks
- Hires, supervises, evaluates, transfers, and terminates staff and/or contractors as necessary to fulfill the program goals with the Yukon Government and the Personnel Policies of Connective
- Arranges shift schedules, ensuring appropriate staff coverage
- Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
- Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
- Accepts responsibility for the daily and monthly financial and administrative aspects of the program

Programs
- Makes sure effective, culturally sensitive and inclusive support programs are designed and maintained
- Supports the overall program strategic direction
- Liaises with other Connective’s staff, especially regarding potential referrals
- Facilitates person-centered planning opportunities for staff and service users
- Develops related program opportunities, available to the individuals in the community
- Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
- Supervises a diverse range of roles and workers in the team

Community
- Maintains effective working relationships with related community services, government/stakeholders, and agencies
- Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities
- Ensures that the physical facilities fulfill all fire, health and safety regulations
- Ensures that the resource(s) is maintained as a clean, pleasant, and safe environment

On Call
- Is available to all resource staff, in case of emergencies; this may include carrying a cell phone 24 hours a day and ensure on call coverage is arranged in their absence

Other Duties
- Coordination and Administration of other teams and programs
- All Human Resource Functions - recruitment, training, development

WORKING CONDITIONS
- Adhere to Connective policies and procedures
- Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office/Program needs and schedules

EXPERIENCE AND SKILLS
- A bachelor’s degree and/or professional designation, within a minimum of 5 years of applicable or relevant transferable past work experience
- Extensive experience and expertise in working with vulnerable populations with complex health and/or substance use conditions who are experiencing or at the risk of homelessness. Experience in working in a shelter environment, and/or community living, supportive housing, other types of residential support settings.
- Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach
- Excellent verbal and written communication skills in English
- Knowledge and experience in the areas of group process, individual counselling, and crisis management
- Extensive knowledge and expertise in hiring, training, and supervising staff
- Ability to motivate and organize a staff team
- Administrative experience and strong administrative skills

**REQUIREMENTS**:

- Ability to successfully complete a Vulnerable Persons Criminal Records Check
- Ability to successfully pass a reference check
- Ability to provide a record of work history
- Current Emergency First Aid Certificate
- Valid Class 5 driver’s license
- Proof of Covid-19 Vaccinations
- Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
- Willing to complete Food Safe Certification (Level 1 and 2)

COMPENSATION
Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package.

WHAT WE OFFER?
- Committed Living Wage Employer
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diver

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