Senior Program Manager

The Senior Manager, Programs (RPN, RN) is responsible for the safe and efficient operation and management of multiple programs, including the forensic transitional housing program for people with mental illness, in accordance with complex care housing regulations, and in collaboration and close working partnership with funders through the Provincial Health Services Authority.

Your goal for clients will be to use a strength-based framework and trauma-informed care to inform all aspects of service delivery – with the desired outcome of supporting clients to more independent living or transitioning them to more appropriate housing if required. You will need to employ the principles of psychosocial rehabilitation and other evidence-based best practices that improve clients’ ability to function in all aspects of life. You will assist clients in a partnership so they can achieve graduated success in interpersonal relationships, mental health, housing and support services, self management of medication, social recreation, activities of daily living, life skills programming and community preparedness activities as well as others areas as identified by clients and clinical case managers.

This position leads a team of two managers. You will establish a positive, healthy and safe work environment for these teams, and manage all aspects of the employee lifecycle. Senior Program leadership includes risk management for the programs, financial management of program budgets, ensuring the properties are appropriately maintained in partnership with Coast Mental Health’s Properties division, and developing program plans in alignment with overall Coast strategies and operational plans.

You will operate in a collaborative manner, not only with other Coast Program Staff but in partnership with the friends and family members of clients, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

The successful candidate will be passionate about the mission of Coast, and will be committed to achieving our strategic priorities.

Program Development:

• Initiates, and actively participates in the development of viable and valuable services, which address the current and forthcoming needs of people with a mental illness.
• Advocates within the mental health system and with other public and private bodies to improve the quality of services to mentally ill persons.
• Assists in drafting program-funding proposals for renewal and new funding requests.
• Participates in the development of Coast’s Policies and Procedures.
• Is an active member of the program committee and its endeavours.

Program Management:

• Assures the delivery of quality services, including overseeing the day to day operation of the sites.
• Participates in the overall planning of the organization by developing, implementing and evaluating the program and seeing that it meets Coast’s standards and quality.
• Directly intervenes when necessary in the site’s program, personnel, or member issues.
• Develops and articulates program standards and outcomes to staff, members and interested parties.
• Develops appropriate quality improvements measures in current programs, sets appropriate performance thresholds, and monitors performance vis a vis those standards.
• Assures that all required reports and documents are produced on a timely basis.
• Assist in the development of the annual budget for the sites and controls designated expenditures in accordance with the approved budget and in consultation with the Director, Recovery and Reintegration and/or the Controller.
• Approves petty cash, mileage, imprest accounts and cheque requisitions.
• Assists in the overall budgetary planning for the organization.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, interviewing, hires, orientates, qualified staff, volunteers and students.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, is responsible to supervise staff, volunteers and students, keep personnel records current and evaluate annually directly supervised staff. Provide volunteer and student placement reports as required.
• Provides direction, recognition, mentorship and leadership to staff and oversee the direct supervision of the staff, volunteers and students.
• In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, assures that Coast’s policies and procedures and the collective agreement are being consistently applied and adhered to and can resolve grievances to step 2.
• Responsible to carry out the progressive discipline up to and including termination. The Human Resources Manager and/or Director, Recovery and Reintegration must be consulted if a suspension or termination of an employee is being considered.
• In accordance with the education committee and the Human Resource department standards and programs, develops and implements staff skill development, orientation and educational opportunities.
• Attends, where appropriate, Labour Management Committee Meetings with the Human Resource Manager and the Union.

Community Relations:

• Represents Coast to the mental health community and the broader community at large.
• Liaises or develops mechanisms for communicating with relevant professional, government, business, community agencies and individuals.

Other:

• Responds to other duties that may develop as requested by the Director, Recovery & Reintegration
• Is a member of the Senior Management Committee.
• Sits on other relevant Coast Committees as required.

Qualifications:

Typical Education, training and experience:

• Current Registration with BCCNM as an RPN or RN with good standing.
• Minimum of 2-3 years experience in mental health, supervisory and administrative experience. Coast will consider an equivalent combination of education, training and experience.
• Valid First Aid Certificate ("Emergency First Aid - Community Care" or equivalent)
• Ministry of Justice Criminal Records Clearance
• Valid B.C. Driver’s License and access to a reliable vehicle
• Training in Crisis Management
• Foodsafe
• TB Clearance
• Medical Certificate for fitness.

Typical Skills and abilities:

• Knowledge of the criminal code pertaining to clients involved in the forensic system
• Working knowledge of the role of the BC Review Board, the Forensic Psychiatric Services Commission, and the Forensic Psychiatric Hospital.
• Possesses broad knowledge of mental illness and treatment modalities, and has kept current with new developments in mental health and best practices.
• A good understanding of community and social services in the Greater Vancouver area and lower mainland will be essential to your success in this role.
• Established leadership skills, and experience working with unionized staff – knowledge and experience with the HEU and HSA Collective Agreements would be ideal.
• Ability to problem solve, planning and organizational skills, financial management, and strong computer proficiency.
• Communication skills and the ability to build relationships and engage effectively with partners internally and externally are critical to this role.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.
At Coast we offer a rewarding and supportive environment paired with stable and consistent work hours that support a balanced lifestyle.

Why Coast

• Coast Mental Health is recognized as one of BC’s Top Employers of 2022.
• Our Values – We deliver person centered services guided by our commitment to:
• Hope
• Compassion
• Courage
• Respect
• We learn and grow – both organizationally and individually. Collaboration & Communication are important here.
• We are recognized for our work towards reaching a healthy work life balance.
• Coast offers a comprehensive benefits plan including extended medical, dental, long-term disability insurance, life insurance, pension, and an Employee and Family Assistance program. We have a generous time-off plan to balance out work and life
• We hold Exemplary Status accreditation through Accreditation Canada.
• We care about our employees, and believe in living our values and culture throughout the organization
• We operate client-centered care under the principles of psychosocial rehabilitation

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.