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Settlement Counsellor

4 months ago

Edmonton, Canada Catholic Social Services Full time

**_Catholic Social Services is currently seeking a contract full-time position as _**_Settlement Counsellor in EDMONTON to join our Immigration and Settlement Services team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community_**

**Job Summary**:
Provide quality settlement services to newcomers to Canada; helping them to understand their rights and responsibilities, including knowing the rights and responsibilities of Temporary Foreign Workers (employment, abuse, work-related issues, unsafe working conditions) ; assessing their needs such as: education, health care, transportation, and assist in resolving complains surrounding non-compliance with various legislation and regulations related to Temporary Foreign Workers.

**Job Duties**
- Assess client’s needs and determine the types of services required.
- Developing a settlement plan addressing short and long term goals; and referring clients to appropriate resources within the Agency and external resources. In order to make appropriate referrals and community connections, the Settlement Counsellor works with various government agencies, mainstream service providers and community organizations.
- Respond to the assessed needs by providing services or referrals for service to meet critical needs (e.g. shelter, food, finances, health, education, parenting, safety, language) as well as assistance in understanding how to access mainstream services if necessary, provide clients with practical information and cultural and social orientation to life in Canada; provide or obtain interpretation and translation support as needed.
- Advocate on behalf of clients with institutions, employers, landlords, schools, etc.
- Follow up with clients to ensure effective outcomes.
- Conduct case management meetings to ensure that clients’ needs are met.
- Assist in the production of outreach materials for the designated population.
- Deliver individual, family and/or group orientation sessions on relevant settlement topics: e.g., living and working in Canada.
- Establish networks with other Settlement Counsellors, community groups and centres, faith communities, cultural organizations, schools, day cares, etc.
- Collect client feedback (e.g., distribute surveys, workshop evaluations, etc.) to track outcomes of settlement services.
- Keep accurate and up to date client files.
- Ensure client confidentiality.
- Prepare and submit required reports and statistics.
- Represent the Agency in a professional manner in various community groups and committees to further serve the designated clients, promoting positive public relations at all times.
- Understands funding requirements and expected service targets
- Perform other related duties as assigned

**Education and Qualifications**:

- Diploma or Degree in Human Services or Equivalent
- 2 years’ experience working with newcomers to Canada
- Fluency in a second language (Spanish) is preferred.
- Fluency in English is preferred
- Certification through AAISA is preferred
- Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months.

**What We Offer**:

- The salary for this position is_ _**$26.67 to $30.00 **per hour based on qualifications and experience.
- We offer flexibility and supportive working environment.
- Flexible benefit options when eligible.
- Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.

**About Catholic Social Services**:
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.
- “As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”_

**Our values are at the core of everything we do**
- **Humility**: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
- **Compassion**: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
- **Respect**: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

**How to Apply**:
**_We em