Field Service Technician Ii
3 months ago
**Overview**
The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the **Ottawa, Ontario area and Eastern Canada provinces**. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability to diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.
**Responsibilities**
- Perform troubleshooting, maintenance, preventive maintenance and installation of gaming equipment and communication devices used at the customer location.
- Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional.
- Carries out assigned portion of hardware and software conversions and upgrades.
- Performs planned and preventative maintenance.
- Responds to customer issues for games and system interface
- Supports software and system integration verification tests for jackpots.
- Performs accurate and timely tracking and reporting on activities utilizing SAP and CADENCE programs and other software tools.
- Occasionally makes pre-installation site assessments to identify parts and wiring requirements at customer location.
- Other duties as assigned.
**Qualifications**
- High school diploma or equivalent required
- 2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products.
- Experience with AC/DC fundamentals.
- Reading and translating wiring diagrams.
- Maintaining, repairing and troubleshooting to component/circuit level.
- Testing programs with verification devices such as Kobetron and Chip Comparator
- Troubleshooting with input and output tests.
**Special Requirements**:
- Valid driver license and clean driving record
- Able to obtain a Gaming License
- Must be at least 19 years of age.
- Able to lift 50 lbs. or more.
- Pass a background check.
- Work overtime as required.
- Available to work on weekends.
- Able to stand for an eight-hour shift.
- Some Travel required.
Pay: From $20.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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