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Front Desk Receptionist

5 months ago

Ingersoll, Canada Elm Hurst Inn & Spa Full time

Join our Front Desk team. This position is a key part of the overall success of our Inn.

**Responsibilities and Duties**

Be reliable, polite, a problem solver, and able to handle stress and multi-tasking.

Greet guests in a friendly manner and follow check-in procedures

Answer guest inquiries about the Inn, spa and dining services in a timely manner

Take payments and post charges accurately to guest accounts

Follow set policies regarding cash handling

Have knowledge of emergency procedures and assist as needed

Obtain all necessary information when taking room reservations and use accurate rate quoting

Communicate with other departments in a friendly and professional manner

Operate multi-line switchboard with pleasant and efficient telephone etiquette

Accurately communicate with other shifts regarding issues arising from day to day operations

Other duties as required

**Qualifications and Skills**

Previous hotel and customer service experience strongly preferred

Strong communication skills in English, both written and verbal essential

Ability to work in a multi-tasking, fast-paced environment

Demonstrated strong customer service skills

Past experience with Maestro Hotel Software is an asset

**Job Type**: Part-time

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- Ingersoll, ON N5C 3J8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk HOTEL: 2 years (required)

Work Location: In person