Service and Sales Coordinator

2 months ago

Burnaby, Canada RAM Elevators and Lifts Full time

**About the role**
The Service and Sales Coordinator is responsible for ensuring high levels of communication between sales, installation team, internal RAM teams as well as external customers. This individual’s primary focus rests on maximizing effectiveness within the team and in identifying challenges early in the process and working towards solutions. Initiative, reliability, and a strong customer-service approach are critical qualities of a successful individual in this role.

**Responsibilities**
- Managing the day-to-day administrative tasks within an office environment to ensure smooth operations.
- Coordinate sales-related activities, such as scheduling appointments, arranging meetings, and preparing sales presentations and materials.
- Provide administrative assistance to the sales team by answering customer queries, inform customers of delays, keep customers updated or order status and manage delivery dates.
- Assist in processing sales orders, ensuring accuracy and timely delivery of products or services to customers.
- Respond to customer inquiries, resolve issues, and provide information about products or services to support the sales team in closing deals.
- Develop and maintain filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
- Prepare order documents that are complete and accurate so that they can be passed along to Engineering and Manufacturing for execution
- Regular follow up with dealer partners on existing orders, leads and providing information on RAM products
- Generate quotes based on inputs from the sales team, including upgrades or repair quotes.
- Prepare work orders and schedule RAM service technicians to complete repair and maintenance work.
- Coordinate installation schedules with customers across North America
- Collect completed work orders from RAM service personnel.
- Monitor outstanding work orders for maintenance and service.
- Update customer/site supervisor on the job status to confirm that job is on-schedule or not on-schedule and communicate revised schedule.
- Solicit customer feedback after successful job installations and provide management with meaningful feedback.
- File job reports from installers.
- Manage and sell new commercial and residential maintenance plans
- Additional duties as assigned by the supervisor or management.

**Qualifications & Skills**
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in a sales support, customer service, or administrative role.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent organizational, interpersonal and communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Attention to detail and accuracy in data entry and record keeping.
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Willing to take on new and novel projects
- Must demonstrate a positive, helpful attitude.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you authorized to work in Canada?

**Experience**:

- sales support and service: 2 years (required)

Work Location: In person

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