Security Relief
3 weeks ago
**SECURITY**
**Security**
The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.
**Position Summary**
Reporting to the Coordinator, Security, we need a security professional with a different approach to maintaining the safe and secure environment we've grown to appreciate. This role accentuates the difference we make in our community by addressing all security concerns with a compassionate approach to resolving issues in a restraint-free approach. We serve our clients with respect and dignity, and consciously choose not to exercise power or control against our valued clients.
This is a different kind of job, supporting our facilities as well as clients, staff, volunteers and members of the community, in a very demanding environment. At any one time, you will be protecting the safety and security of people in a hectic and busy atmosphere. We recognize it takes a special kind of person - someone who is resilient, enjoys working in close contact with people, and who can maintain their composure when situations escalate.
**Time Commitment**
Our shifts require RELIEF staff to fill vacation, sick-time and other absences. Below is a summary of how the "RELIEF” positions work:
- You will be dedicated to the **Security team**. Shifts will be 7 AM to 7 PM or 7 PM to 7 AM (overnight)
- If you can not pick up a minimum of 3 shifts per month (when shifts are available), you will be removed from the relief staff list
Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management. There is no guarantee of shifts. Relief staff are scheduled on an as needed, when needed basis.
**Job Duties**
- Maintain a safe living and working environment through humility, respect and compassion
- Security staff must show composure and humility when handling situations that may require them to remove person(s). They will use non-violent crisis intervention techniques
- Must maintain a professional and positive working relationship with emergency services. (i.e. CPS, CTS, EMS, etc.)
- Teams of security personnel provide a presence 24 hours a day, 365 days a year
- Security work can be physically demanding and always requires an individual to be alert
- The current high standard of customer service must be maintained and improved upon if possible; all members of the security team, as frontline staff, have a key role to play in this
- To provide assistance to new clients, volunteers, donors and members of the community at the main office and direct them to the appropriate avenues
- Monitoring premises, clients, community members, volunteers and staff via CCTV to ensure everyone has a safe and respectful living and working environment
- Monitoring the outside of the building for any illegal activity and taking appropriate action.
- Patrol of the building and floors while keeping in contact with the control room with the use of handheld radios
- Preparing for shift change by relating any information to help assist the oncoming staff.
- Review the DVR regarding criminal activity and taking proper course of action
- Required to keep your work station clean and tidy
- Dealing with enquiries from staff, clients, and public
- Responding to any security issues within the facility and the surrounding outside grounds
- Performs any related activity that has been asked of by the on-shift supervisor
**Required Competencies**
- Alberta Security License is **MANDATORY**:
- Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
- Previous work experience or background in military or law enforcement may replace formal education requirements
- Experience working in distress and/or high-stress situations, which may include emergency response
- Experience in the human services field would be an asset
- Experience working in a shift work environment preferred
- Experience with CCTV, access control systems and fire response systems is a must
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
- Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
- The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
- Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
- Well-developed interpersonal, conflict
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