Order Management Specialist

3 weeks ago

Ottawa, Canada NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

CFO is a diverse team at the frontline, delivering finance and business services, investor relations, and more across the world. Are you passionate about digital transformation, value openness and want to influence the direction of Nokia? Then, you may be the right fit

**What you will learn and contribute to**

As part of our team, you will:

- Collaborate proactively with stakeholders & provide required support to MO Units, CO, BGs & F&C
- Support E2E O2I process execution and manage stakeholders
- Front ending in customer interface & effectively manage BPO. Coordinate/be as an interface with KU in process issues.
- Coordinate/be as an interface with Knowledge Specialists, KU’s and PMA’s in process and technical issues.
- Interface all organizations interacting in the supply chain & Financial escalation topics linked to the Customer contract execution.
- Contributes to all logistics tasks in daily business/order execution, e.g., constraints solving and escalation management.
- Contributes towards the enhancement of overall quality of processes and guidelines.
- Adherence to Order Management processes, tools and SOX compliance.
- Identify & support automation and industrialization, enabling implementation of digitalized delivery programs & innovative solutions, fitting Customer & Supply Chain requirements.
- Support/Guide/Train/Mentor OMC team members whenever required.
- Simple and Complex order management.
- Perform other tasks as required.

**Your skills and experience**

You have:

- 5+ years experience in Order Management or related field.
- Experience in the Telecommunications industry and SAP or other ERP system would be an asset.
- Excellent leadership, communication, telephone and interpersonal skills necessary to effectively deal with key Customers of Nokia
- Responds to requests for information and assistance in a timely and professional manner
- Organizational ability, judgment and decision-making proficiency.
- Organized self-starter with the ability to function independently in a team environment
- Requires a basic technical understanding of computer systems as well as some knowledge of business processes and operations, preferably in a high tech environment.
- Must demonstrate good analytical and problem solving aptitude, resourcefulness and judgment.
- Must have a strong client focus and excellent written and verbal communication skills.
- MS Office and Excel experience in specific is required.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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