Performance Specialist

3 months ago

Edmonton, Canada Skechers Canada Full time

The role of the Performance Specialist is to create an exceptional customer experience through specialized product knowledge and styling advice. The Performance Specialist creates connections with customers and offers guidance on product features, benefits, fit and care. Performance Specialists assist the store management team in achieving company goals and metrics and works efficiently to maintain visual and operational standards.

**_ Compensation Information_**

**_ Starting Rate: $20.00 + Commission_**

**ESSENTIAL** **DUTIES** **&** **RESPONSIBILITIES**

**SALES**
- Creating connections with customers and offering specialized product knowledge to generate sales
- Expert knowledge in zoned department that creates an elevated customer experience
- Expected to meet or exceed assigned personal sales goals and personal metric objectives.
- Maintains a commitment to the company’s sales processes, values and business code of ethics.
- Ability to develop long-term client relationships and/or managing a client base.
- Ability to analyze options for customers, makes decisions and takes action with an out of the box approach in order to improve business results.
- Properly and accurately receives merchandise, totals bills, accepts payment, and makes change for customers in our retail stores (if trained to do so).
- Assists customers with transactions on register. Properly total sales and determine bill (if trained to do so).
- Wraps or bags merchandise for customers. Personally walks each bag around the counter to the customer.
- Graciously accept returns while turning returns into exchanges. Partners with management if customer requires return/exchange transactions.
- Demonstrates good salesmanship.

**PRODUCT**
- Assists in proper product placement and consistent execution of company’s marketing and visual presentation standards and directives.
- Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
- Stamps, marks, or tags price on merchandise.
- Stocks shelves, counters, or tables with merchandise. Sets up displays according to company directives.
- Ability to professionally communicate and engages customers by answering questions and sharing product features and benefits.
- Ability to create excitement and shows passion for the product by communicating relevant information about fitness and fashion to customers.

**PEOPLE**
- Demonstrates teamwork by working cooperatively with others towards common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others.
- Represents the company in a positive manner both with internal and external customers.

**OPERATIONS**
- Completes all inventory processes promptly and accurately in order to limit losses and shrink.
- Completes verification of store funds when asked to do so.
- Demonstrates the ability to consistently offer a Magic customer experience.
- Ability to accurately measure customer's feet to ensure proper sizing.
- Complies with policies and procedures at all times.
- Completes quality store recovery in order to prepare for the next day’s business.
- Willing and able to clean shelves, counters, tables and overall store.
- Completes daily housekeeping and cleaning to ensure store is always visually appealing to customers.
- All employees are required to use ladders as an essential function of this job, as that is part of the daily duties to maintain the store’s daily operations and in order to service customers. Therefore, dress code and safety policies must be followed. This is also outlined under the PHYSICAL DEMANDS section of the job description.

**ADDITIONAL**

**RESPONSIBILITIES**:
Not all Product Specialists will have cashier responsibilities, except if you are trained to accept payment and make change for customers in our retail stores.

To be determined by your Management at any given time.

**SUPERVISORY** **RESPONSIBILITY**:
None

**QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**JOB**

**REQUIREMENTS**:

- Minimum 1 year work experience with retail experience in a role with extensive customer service experience. Preferred experience in athletic apparel, accessories and footwear sales.
- Ability to execute excellence to company standards at all times.
- Must possess good written and verbal communication.
- Must produce work that is accurate, thorough and meets requirements on consistent basis.
- It is a condition of employment, and responsibilities require, that you are flexible with regard to hours and days worked, including when we may need to increase or decrease your hours

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