Dealer Relations Representative

4 weeks ago

London, Canada S&P Global Full time

**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

**A Successful Dealer Relations Representative Will**:
Responsible for Virtual Support of our Incentive Advantage or Tier A Products for a portfolio of dealerships throughout the US

Conduct monthly KDM Meeting to review ROI, marketing settings and discounts

Execute launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits

This person is the first point of contact for our Dealer Partners, handles issues and follows up on those that have been escalated

S/he brings best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships

This person must have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality totrain effectively and communicate appropriate usage

This position will serve multiple markets and report into the Senior Director, Commercial Operations

Participation in RAM Meetings, Best Practices (Playbooks) and overall skill development exercises

**Who you are**:
Bachelors’ degree in Business, Management, Marketing or a related field

3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment

Significant experience working with CRM tools and are at ease with technology

Think quickly on your feet and handle ambiguity

Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work

Know how to establish rapport and develop meaningful relationships with your clients

Negotiate effectively, finding the win-win solution to problems

Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way

Ability to perform as part of a larger team and work independently to schedule and prioritize your work

Regularly assess your own performance and adapt your work to achieve better results

Must believe in what you do and feel a vested interest in the company’s success

**Expected Hours of Work**:
This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)

**Job ID**: 287865

**Posted On**: 2023-06-07

**Location**: London, Ontario, Canada

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