Emergency Dispatcher

4 weeks ago

Woodbridge, Canada 407 ETR Full time

Position Summary:
Direct Relationships:
- Supervisor, Emergency Dispatch- Highway Engineering Services Team

Duties and Responsibilities:
- Log and record all communications into the Incident Management System (IMS), this includes both emergency and non-emergency incidents along the 407ETR highway.- Document all maintenance, construction, and tolling activities in the IMS system.- Document and send open/closure notices for activities dealing with all ramp or lane/road closures
- Receive and make calls via the radio and phone in regard to situations, incidents’ and inquiries on the highway.- Monitor winter weather systems and document winter conditions and activities; Road Weather Information Systems, Environment Canada and USA weather forecasts via the internet
- Prepare and summarize highway road condition reports, help dispatch winter maintenance equipment when required.- Daily review of prior shift’s incidents/activities.- Ensure planned and unplanned closure/open notifications are accurately entered in the IMS system, marked on/off site and are entered in WAZE when applicable.- Monitor CCTV Cameras; Monitor and maintain CCTV cameras for collisions, debris, weather, construction zones.- Create & manage incident folders - video footage/pictures.- Notify proper agencies for any irregularities on highway and dispatch patrollers.- Update customer information channels such as Waze and 407ETR App.- Review and respond to Locate Requests/Emergency Locates.- Monitor and respond to traffic signal issues/alerts from the Central Traffic Signal Control system.- Assist with collecting documentation for invoice or damage claim purposes - reports, footage, pictures.- Work 12-hour rotating shifts (days & nights) on weekdays, weekends and holidays.

Qualifications:
- Emergency Dispatch or Telecommunications course learned through Community College - min. 1 Year Program or equivalent experience.- Related post-secondary education or experience an asset.- Minimum 2 years’ experience dealing in a customer service environment.- Good computer skills utilizing Microsoft Word, Excel, Access, IMS, RWIS, Weather Radar, WAZE & Google Maps/Google Earth.- Hands on experience with 2-way radio dispatch equipment.- Experience working with CCTV cameras an asset.- Must possess strong communication and organization skills.- Ability to prioritize and work well under pressure.- Strong interpersonal, decision making and problem-solving skills.- Team player capable of working independently

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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