Science Store Keyholder Part Time

2 weeks ago

Vancouver, Canada Science World Full time

**PART TIME OPPORTUNITY**
**30 hours a week**
**Position: Science Store Keyholder Part Time**
**Reports to: Manager, Science Store**
Science World is a BC-based charitable organization that engages the people of British Columbia in STEAM literacy. Our mission is to ignite wonder and empower dreams through science and nature.
Our people are our greatest asset. As part of our team, you will become part of a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative.
**Position Description**:
**_Have your ever-sold astronaut ice cream?_**
**_Did you know you can grow your own crystals at home?_**
This is a unique opportunity to further a career in a customer-facing, team leadership role. Science World’s Science Store is a unique retail environment that offers visitors a one-of-a kind educational experience with gifts, books, toys, science demonstrations and take-home experiments. Our Snack Lab complements our visitors’ Science Theatre experiences by offering tasty treats, such as chocolate/chips, nachos, and coffee/tea.
Your enthusiasm and customer service skills will play a key role in expanding our visitors’ unique learning experiences, by connecting them with science that they can engage with at home. As a member of the Science World Team, you are rewarded with an incredibly fulfilling employment experience in an environment where we pursue excellence and take pride in being respectful, imaginative, vibrant, and playful.

**Responsibilities**:

- Independently oversee the daily opening and closing procedures, and deposits from our POS System Profitek including online orders and Snack Lab
- Providing support to the team and visitors. This includes answering general inquiries, problem solving, information services, product knowledge, product demonstrations, and receiving inventory from the loading bay in a helpful, cheerful, and efficient manner
- Ensure that merchandise from suppliers is accurately received and recorded
- Receive and enter merchandise to our Back-Office POS System
- Merchandise, organize stock and maintain a visual level of excellence in the Science Store and Snack Lab under merchandising standards and FIFO procedures set by the Manager and Brand Team
- Ensure Science World’s operational procedures and proper health and safety protocols are being followed which includes routine daily checks of the physical space in the store to make sure a high level of presentation is maintained
- Train staff on providing exceptional customer service, product knowledge and demonstrations, as well as store loss prevention and inventory counts
- Empower the Science Store, Snack Lab Staff to maintain a high level of sales and productivity
- Perform other related duties as required to fulfill any changing business needs of this role

**Qualifications**:

- A minimum of a High School graduation, some post-secondary education preferred
- A minimum of 2 years’ experience in a customer service or retail role with experience in meeting and exceeding customer needs and expectations
- Experience in a supervisory role is considered an asset
- Must have speed and accuracy in handling cash for high volume sales, using point of sales and inventory systems, as well as proficient cash reconciliation experience
- Excellent customer service, communication, organizational and interpersonal skills requiring high levels of accuracy and attention to detail
- Ability to lead by example, effectively delegate and motivate the team to actively engage customers
- Ability to work well under pressure and deal directly with the public
- Outgoing personality, resourceful, excellent problem-solving abilities and a strong team player
- Must be able to stand for a sustained period of time and lift at least 12kg
- Must be available to work a minimum 90 hours per month on weekdays, weekends and holidays including statutory and school breaks. Open availability is highly preferred

**Job Type**: Part-time

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