Member Service Representative

3 weeks ago


Revelstoke, Canada Revelstoke Credit Union Full time

Revelstoke Credit Union is excited to announce we are looking for an energetic, motivated individual to work on our front line as a Member Service Representative. This role is part-time casual for coverage of sick days/holidays and any ongoing projects. We would love to offer this position to someone who values Revelstoke as a community and looking for a flexible schedule.

Key Areas of Accountability:

- Respond to member requests, delivering fast and efficient service, assisting with transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges.
- Resolve problems at the first point of contact where possible and refer more complex situations to senior employees.
- Adhere to compliance routines in carrying out transactions.

Qualifications:

- Secondary School Diploma
- 0 - 1 year experience or equivalent combination of education and experience
- Member service orientation, driven to help members meet needs or resolve problems
- Team player, driven to ensure that the whole RCU team is successful in meeting member needs
- Strong organizational, time management, and communication skills
- Demonstrated commitment to personal and professional development
- Industry experience in financial services, retail, hospitality, etc. is an asset

A little bit about us:

- We take pride on our community involvement
- We have an energetic social committee who love to plan parties
- We take health & wellness very seriously
- We are accommodating to work/life balance
- We foster an environment based on education

**Job Types**: Part-time, Permanent, Casual

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Employee assistance program
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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