Rv Service Manager

2 weeks ago

Truro Heights, Canada Leisure Days RV Group Full time

**Service Manager**

**Leisure Days RV Group **is the 4th largest RV dealership group in North America, and largest RV Dealership group in Canada with over 36 dealerships in five provinces - British Columbia, Ontario, Nova Scotia, New Brunswick and Quebec.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. Operating in five provinces the Leisure Days RV Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

**Overview**

The Service Manager will lead the success of the Service Department team with hard work and increased productivity by being innovative in how we will manage the relationships, processes, workflow and reaching daily department's work priorities, and building loyal clientele by providing unforgettable customer experience.

**Essential Duties and Responsibilities**
- Monitor staffing attendance
- Check previous day technician production numbers: premise time against work order time
- Communicate with each technician
- Walk through shop to see what all the technicians are working on
- Review customer feedback and address customer concerns as is necessary
- Review work orders to ensure they are coded correctly
- Available for consult and support for technicians, warranty administrators and parts personnel
- Ensure work orders on clipboards
- Confirm external estimates are correct, review estimates for accuracy
- Review the service documents and financial performance of the department daily
- Provide customer service for issues that need to be addressed at management level
- Follow-up on received parts for service
- Track technician productivity and open repair order reports and others as directed
- Responsible for a profitable operation of the service department while gaining maximum production under controllable costs
- Setting and maintaining profit goals
- Maintains a balance between shop efficiency, labor rates, and expenses
- Responsible for the cleanliness and safety of the service department and shop
- Weekly
- Check open work order report
- Check weekly production of the shop
- Attend weekly Management meeting
- Monthly
- Review the DOC
- Check monthly production of the shop
- Check production of each technician
- Accounts receivable for service and warranty
- On going
- Interview applicants for the service department
- Problem solving with employees
- Ensure the service department is safe
- Ensure staff have the right equipment and tools
- Ensure staff have the education necessary to do the work
- Ensure that there is a positive environment for staff to work in
- Available to respond to the moment to moment needs of the team
- Ensure a respectful workplace for all staff

**Qualifications**
- Prior RV or Automotive experience, management experience and service writer experience are preferred
- Ability to think beyond industry norms and find ways to increase margins
- Reliable, strong work ethic, professional appearance is a must
- Strong communication skills, verbal and written, with the ability to listen and provide solutions to customer issues
- Should be honest, accountable, and have a positive attitude
- Should have a passion to do a great job and strive to exceed expectation
- Must possess strong conflict resolution skills
- Must be driven to help people, passionate about customer service, and ready to lead a successful service tea
- Willing to work weekends as needed
- Valid driver’s license with good driving record
- LDRVG is committed to building an inclusive process that respects the dignity and independence of people with disabilities._
- We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirement_

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

COVID-19 considerations:
Provincial legislation - Nova Scotia

Ability to commute/relocate:

- Truro Heights, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-01-20
Expected start date: 2023-01-30

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