Lead Store Receiver

7 months ago

Toronto, Canada Whole Foods Market Full time

Leads all receiving, accounting, and distribution operations associated with incoming product. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

**Responsibilities**:

- Leads and performs all product receiving functions, including inspection, counting, temping, and data entry of all delivered products.
- Guides and mentors Store Receiver in all receiving and product distribution activities.
- Supervises the work of Store Receiver(s) and provides regular feedback on performance to Store Leadership.
- Partners with Store Leadership to ensure adequate scheduling & department coverage.
- Enforces regional HACCP receiving procedures and the Store Process Standard Operation Procedures.
- Enforces and maintains all applicable receiving logs.
- Tracks open POs and obtains pending invoices on received orders.
- Oversees coding and processing of all store expense invoices.
- Communicates and maintains Team Member safety and security standards.
- Establishes and maintains collaborative and productive working relationship with departmental and store leadership.
- Communicates all team objectives and relevant information clearly to Team Members.
- Establishes and maintains positive and productive vendor relationships.
- Maintains comprehensive knowledge of and ensures compliance with relevant regulatory rules and standards.
- Maintains baler, compactor, and all environmental areas in proper working order; ties bales, calls for can pick up, and directs service team to areas requiring attention.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques.
- Maintains or ensures maintenance of accurate department signage and pricing.
- Maintains or ensures maintenance of a safe, clean, and well-organized working and shopping environment.
- Ensures compliance with all applicable regulatory rules and regulations, Weights and Measures, health and sanitation and adheres to safe work practices.
- Immediately reports safety hazards and violations; communicates operational concerns.
- Performs other duties as assigned by store, regional, or national leadership.

**Job Skills**:

- Excellent communication skills, willingness to work as part of a team and ability to lead and develop others.
- Extensive knowledge of store receiving, accounting, and distribution procedures and policies.
- Extensive knowledge of food handling, safety, and other standards.
- Able to prioritize efficiently and delegate responsibilities.
- Demonstrated computer skills and ability to use computer programs such as Microsoft Word, Excel, Outlook, and IRMA.
- Strong to excellent communication skills and willingness to work as part of a team.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Ability to follow directions and procedures; effective time management and organization skills.
- Passion for natural foods and the mission of Whole Foods Market.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Understanding of and compliance with WFM quality goals.

**Experience**:

- Minimum 2 years experience proven success in a receiving or distribution center environment.
- Minimum 2 years experience proven success interacting with IRMA or similar Inventory Management system

**Physical Requirements / Working Conditions**:

- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery.
- Reasonable accommodations are available upo

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