General Manager

4 weeks ago

Scarborough, Canada BentallGreenOak Full time

**General Manager**

**Scarborough, ON | Eglinton Square**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:The General Manager will be responsible for all aspects of the shopping centre, including tenant relations, operations, financial performance and overall planning to ensure assets are managed to meet client needs.

**What You Will Do**:

- Responsible for revenue, expenses and capital costs of the properties including preparing, reviewing and operating within an approved budget; analyzes monthly financial statements for inclusion in standard management reports; ensures tenant billings, year-end adjustments are accurate and completed in a timely fashion. Ensures that accounts receivable are collected in a timely manner in keeping with company and property goals.
- Interacts and effectively communicates directly with Asset Manager / Owner Representatives on financial performance, property operations, staffing and tenant relations.
- Ensures the efficient maintenance and repair of properties that includes managing of the cleaning, snow removal, landscape and security contracts, risk management, etc. Effectively manage properties to conserve energy, control utility costs, improve or maintain property’s BOMA standing.
- Ensures excellent tenant / owner relations through personal contact, development of tenant retention plan, and excellent customer service. Develop and maintain appropriate relationships with town or city authorities as well as local community and charity groups.
- Responsible for the management and implementation of marketing and tenant promotions.
- Works cooperatively with Leasing Representative to ensure budgeted leasing projections are achieved.
- Provides team leadership for onsite staff giving clear and concise direction for overall objectives.
- Completely understands and adheres to the Environmental Policy, the Code of Conduct and other policies and procedures relevant to the position as prescribed from time to time.
- Enthusiastically use and support BGO programs and systems.

**Who you are**:

- **Experience** - Minimum 5-7 years in retail property management, specifically in enclosed shopping centres; also includes experience in leasing, maintenance, project management, financial matters and staff management. Experience in redevelopment projects would be a strong asset.
- **Education** - post secondary in real estate and/or RPA or CPM designation.
- **Relationship/Leadership Skills** - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach / counsel staff in the achievement of performance goals.
- **Organizational / Multi-Task Skills** - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented.
- **Decision Making Skills** - Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
- **Police Clearance** - A criminal verification check is required for employment.

We thank all applicants for their interest in employment with BentallGreenOak (Canada) LP, however only those selected for an interview will be contacted.

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