Retail Store Manager

4 weeks ago


Victoria, Canada Tile Town Ltd. Full time

**Company Description**:
For 50 years, Tile Town has been the ultimate destination in Western Canada for all your tiling needs. We are dedicated to providing our customers with a level of value, knowledge and service that they simply cannot find anywhere else.

We believe that tile purchases shouldn’t be overwhelming or intimidating - it should be a fun and enjoyable experience.
- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- You integrate fun and joy as a way of being and working (aka you don't take yourself too seriously)
- Leads by example and consistently delivers an excellent customer experience.
- You foster connection by putting people first and building trusting relationships.
- You communicate with honesty and kindness and create the space for others to do the same.
- Implements and follows store policies and procedures that deliver a high-quality customer experience.
- Ensures the store is appropriately staffed through effective planning and scheduling.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Assists in selecting and orientating new employees, store opening and closing responsibilities.
- Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
- Addresses issues and conflicts in a timely manner.

**Qualifications**:

- 5 years Experience in retail Management, sales, execution and operations.
- Ability to operate a POS is an asset.
- Results-oriented individual who thrives on achieving challenging goals.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Effective written and oral communication skills.
- Ability to motivate and coach others as well as provide feedback.
- Ability to plan, organize, delegate and follow up on team's activities and projects.
- Ability to find solutions to problems and make decisions.
- Ability to multitask, adapt and cope with challenging situations

**Additional information**:
**Physical Demands and Working Conditions**:

- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Compensation for this position will range depending upon skills, abilities and relevant knowledge or experience.

**In addition, the following perks will apply**:

- Extended Health Benefits (including Massage, Chiropractors & Physio)
- Dental Benefits
- RRSP Plan. Company will match
- 5 year free trip with spending money
- Closed all Stat Holidays
- Closed all Sundays

**Store operating hours**:

- Monday - Friday - 8:30 am to 5:00 pm
- Saturday - 10:00 am - 5:00 pm



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