Client Case Manager

3 weeks ago

Halifax, Canada North End Community Health Centre Full time

**Client Case Manager**
**Internal and External Posting**

**Position**:Client Case Manager **- The Bridge **(unionized position under NSGEU Local 102)
**Reports to**: Manager, Primary Care
**Location**: 2131 Gottingen Street
**Work Term: 0.6** FTE permanent, 18.75 hours
**Pay**:$23.84-$27.56
**Deadline**: June 12, 2023 or until position is filled

**About NECHC**
The North End Community Health Centre (NECHC) was established in 1971 in response to an absence of primary health care and other health services in Halifax’s North End. Located on Gottingen Street, we are in the heart of a unique and culturally diverse community. Today, governed by a board of directors, the NECHC is viewed by area residents as a “beacon of hope” in the community. Much more than a Primary Care Clinic, the NECHC has expanded in response to unmet needs of community members and is highly-valued by its patients and clients and their families.
NECHC provides services to those living on the margins of society, through MOSH, Housing First and a wide range of community outreach initiatives.

**Vision**
Strong community - healthy people.

**Mission**
We support health and well-being in our community through quality primary health care, education and advocacy in an environment in which people are treated with respect and dignity and there is equitable access to services and programs.

**Values**
Respect. Community. Compassion. Excellence. Innovation

**Diversity, Equity and Inclusion Commitment**
The North End Community Health Centre is committed to being an inclusive organization. We are working to ensure our organization represents the diverse people and communities we serve. Our position postings encourage members from the following communities to apply:

- 2SLGBTQIA++
- African Nova Scotian and/or people of African Descent
- Indigenous
- People with disabilities
- Language minorities
- People of Colour and/or racially visible minorities
- Immigrant and refugee
- Connected to the North End of Halifax

**Position Summary**:
The Client Case Manager will support clients of the NECHC health care clinic. The Health Case Manager is expected to deliver relationship-based care to the community, being attentive to clients’ needs and changing trends. The following are the main objectives of the program:

- To increase access to effective and equitable primary health care to community members across the life span.
- To improve health status of equity deserving populations.
- To create a collaborative environment in which information, knowledge, and resources are shared among community service, health care, academic, and government organizations.

The position provides support primarily Monday to Friday from 9 to 5, although some flexibility may be required.

This role does not provide direct health care but supports the client and the health care providers to ensure treatment plans are reflective of the person being cared for. This is done within a harm reduction and social determinants of health framework. Core responsibilities include:

- Identifying and triaging clients in need of health case management in collaboration with internal and external agents and through direct client engagement in person or otherwise.
- Providing basic crisis intervention and supportive listening; requesting support as needed.
- Assessing and addressing barriers to assist clients in accessing and benefiting from health care services including facilitating/providing transportation, navigating complex systems, attending to social determinants of health, optimizing client comfort, pre
- and post-communicating and advocacy regarding client needs, preferences and plans within circle of care and beyond, with client consent.
- Assisting clients in navigating/locating community resources and supports, in collaboration with team members.
- Identifying common client issues and assisting with strategies to address these through advocacy, program change, or otherwise.
- Maintaining case notes and expense records; partaking in data collection and quality improvement activities.
- Mentoring learners and volunteers in delegated health case management duties
- Assist MOSH Health Case Manager in sourcing, maintaining, and distributing supplies (food, bus tickets, phones, harm reduction supplies, etc.) including those received through donation
- Providing health case management support on outreach with health providers, as scheduled/required.
- Other duties as required.

As one of the front-line points of contact for accessing NECHC services, this is a vital role for establishing and maintaining relationships that facilitate health; it is essential that this person approach the work from a lens of anti
- oppressive, trauma-informed care and be courteous, respectful, and responsive in their duties.

**Education and other requirements**
- Completion of Grade 12.
- Completion of degree in health, social services or relevant field.
- Minimum of 1 year successful track record in a d

  • Diamond Bailey Intensive Case Manager

    1 month ago

    Halifax, Canada Mi'kmaw Native Friendship Centre Full time

    **Employment Opportunity**: Diamond Bailey Intensive Case Manager **Location**: Halifax, NS **Salary Range**: $55, 000/ per year **Employment Term**: Contract April 2024- March 31, 2025 (possibility for renewal), Full time hours (35 hours/ week) **Reports To**: Diamond Bailey Manager **General Description**: The Mi’kmaw Native Friendship Centre is...

  • Case Manager

    4 weeks ago

    Halifax, Canada The Workers’ Compensation Board of Nova Scotia (WCB) Full time

    **PERMANENT AND TERM EMPLOYMENT OPPORTUNTIES** **Case Manager - Service Delivery and Workplace Services (Float)** Halifax, Nova Scotia **About the Workers' Compensation Board of Nova Scotia** The Workers' Compensation Board of Nova Scotia (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of...

  • Client Success Manager

    1 month ago

    Halifax, Canada LifeRaft Full time

    **What you do as a Client Success Manager**: - Drive high usage of our Navigator platform by creating and executing action-oriented customer introduction, training, and adoption plans. - Help customers define clear business outcomes and then build a "success plan" with appropriately identified objectives, stakeholders, milestones, risks, and metrics needed...

  • Case Navigator

    2 days ago

    Halifax, Canada Think Research Full time

    **This is a full time, fully remote opportunity with health benefits and 4 weeks of vacation.** **The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare...

  • Team Lead, Employment Case Manager, Phoenix

    1 month ago

    Halifax, Canada Phoenix Youth Full time

    Posted on: July 12, 2023 **TEAM LEAD, EMPLOYMENT CASE MANAGER, PHOENIX LEARNING & EMPLOYMENT CENTRE** **FULL-TIME PERMENANT** **START DATE: AUGUST** Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s thirteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their...

  • Team Lead, Employment Case Manager, Phoenix

    1 month ago

    Halifax, Canada Phoenix Youth Programs Full time

    **TEAM LEAD, EMPLOYMENT CASE MANAGER, PHOENIX LEARNING & EMPLOYMENT CENTRE** **FULL-TIME PERMENANT** **START DATE: AUGUST** Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s thirteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of...

  • Client Success Manager

    4 weeks ago

    Halifax, Canada LifeRaft Full time

    As a Client Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Client Services Manager

    1 day ago

    Halifax, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Client Services Manager Job Category: Operations Management Job Type: Permanent Full Time Date Posted: May 3, Closing Date: May 31, Work Location: Parkland Clayton Park Number of Positions: 1 Job Description If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career...

  • Case Worker

    1 month ago

    Halifax, Canada Shelter Nova Scotia Full time

    **Job Description: Case Worker - Community Corrections** Shelter Nova Scotia, located in Halifax, is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home. **Summary**:Responsible to the Executive Director through the...

  • Settlement Counsellor- Client Support Services

    6 days ago

    Halifax, Canada ISANS Full time

    **Settlement Counsellors - Client Support Services** **(Short-term contracts until March 31, 2025)** ISANS is seeking two Full-time **Settlement Counsellors, Client Support Services **responsible for providing settlement support to GAR (government-assisted refugees) within their first two years of arrival to Halifax, Nova Scotia. The Intensive case...

  • Settlement Counsellor- Client Support Services

    1 month ago

    Halifax, Canada ISANS Full time

    **Settlement Counsellor - Client Support Services** **(maternity leave cover until June of 2025)** ISANS is seeking a Full-time **Settlement Counsellor, Client Support Services **responsible for providing settlement support to GAR (government-assisted refugees) within their first two years off arrival to Halifax, Nova Scotia. The Intensive case management...

  • Settlement Counsellor- Client Support Services

    1 month ago

    Halifax, Canada ISANS Full time

    **Settlement Counsellor - Client Support Services** ISANS is seeking a Full-time **Settlement Counsellor, Client Support Services **responsible for providing settlement support to GAR (government-assisted refugees) within their first two years off arrival to Halifax, Nova Scotia. The Intensive case management service model provides clients with a wide range...

  • Disability Case Manager

    5 days ago

    Halifax, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Client Care Specialist

    7 days ago

    Halifax, Canada MacGillivray Injury and Insurance Law Full time

    Do you thrive in a fast-paced work environment and enjoy working with agile and forward-thinking professionals? If so, MacGillivray Injury and Insurance Law is seeking a **Client Care Specialist** to work based out of their office in Halifax, NS. MacGillivray Injury and Insurance Law is a civil litigation boutique firm representing clients that have been...

  • In Office Case Coordinator

    7 days ago

    Halifax, Canada Drs. Samad, Archibald and Francisconi Full time

    Duties: - Responsible for the timely enrollment of the patient into the Patient Support Program. - Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximum reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations, as required. - Reviews patient...

  • Mi'kmaw Client Care Navigator

    4 weeks ago

    Halifax, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? **Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified...

  • Client Solutions Manager, Private Client Services

    2 days ago

    Halifax, Canada Arthur J. Gallagher Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Solutions Manager, Private Client Services

    4 days ago

    Halifax, Canada Arthur J. Gallagher Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Solutions Manager, Private Client Services

    3 days ago

    Halifax, Canada Arthur J. Gallagher Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Solutions Manager, Private Client Services

    3 days ago

    Halifax, Canada Arthur J. Gallagher Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...