Client Service Associate

2 weeks ago

Stellarton, Canada VON Canada (Nova Scotia) Full time

**Requisition Details**:
Employment Status: Temporary Full Time (TFT 1.0)
Program Name: Client Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days, Evenings, Weekends
Union/Bargaining Unit: NSGEU
Anticipated End Date: March 2024
On-Call: No

**Looking for a career in health care that provides you with an opportunity to make a difference in your community?**

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

**About us**:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. **Working at VON is more than just a job, it is a career that impacts how Canadians live.**

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

**What you’ll do**:

- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
- Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
- Support clients, nurses, and home support workers to ensure delivery of quality care
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
- Other duties/tasks as assigned by manager

**What we offer you**:

- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution for eligible employees
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Experience with new health care technology such as CellTrak and Procura
- Be part of a health care team that provides support to people in your community and frontline workers

**What you need**:

- University/College education preferred, High School Diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
- Previous customer service experience in a contact center environment is considered an asset
- Experience in a unionized environment is considered an asset
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
- The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.
- Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler_

  • Client Service Associate

    1 month ago

    Stellarton, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details**: Employment Status: Temporary, Full Time (1.0 TE) Program Name: Client Services Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU Anticipated End Date: November 2024 On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your...

  • Client Service Associate

    1 month ago

    Stellarton, Canada VON Canada (Nova Scotia) Full time

    **Requisition Details**: Employment Status: Permanent Partl time (0.5 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 37.5 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU On-Call: No **Looking for a career in health care that provides you with an opportunity to make a difference in your community?** If you are tech-savvy,...

  • Retail Client Service Analyst

    4 weeks ago

    Stellarton, Canada IRI Canada Ltd. Full time

    **Let’s be unstoppable together!** Circana delivers growth to Consumer Packaged Goods (CPG) Manufacturers, retail, over-the-counter (OTC) healthcare care, and media clients through our six key areas of expertise: - Market Performance and Strategy - Consumer and Shopper - Analytics and In-Market Execution - Media - Retail - Big Data Technology Whether...

  • Cut Shop Associate

    2 days ago

    Stellarton, Canada Kent Building Supplies Full time

    CUT SHOP ASSOCIATE Kent Building Supplies is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. Kent is...

  • Psychotherapist

    1 month ago

    Stellarton, Canada Therapeutics & Counselling Service Full time

    To meet our clinic needs, we are looking for therapists to join our team. Ideally, experience in working with children, teens, and couples. We are a vibrant team of professionals who are passionate about our work and serving our clients. Our clinic is busy and continues to grow in order to meet the needs of our community. We offer a warm and accepting team...

  • Yard Supervisor

    2 days ago

    Stellarton, Canada Kent Building Supplies Full time

    YARD SUPERVISOR Kent is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. Kent is locally owned and...

  • Store Manager

    2 days ago

    Stellarton, Canada Kent Building Supplies Full time

    ​STORE MANAGER Kent is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people...

  • VON Virtual Job Fair

    1 week ago

    Stellarton, Canada VON Full time

    Description Position at VON Canada (Nova Scotia) You're invited to attend one of our upcoming Virtual Job Fairs - attendance is free! This will be a great opportunity to connect with a VON recruiter and learn more about our careers and current employment opportunities. The event is open to those with experience as well as recent graduates. ...

  • Early Morning Flow Crew

    2 days ago

    Stellarton, Canada Kent Building Supplies Full time

    Early Morning Flow Crew Kent is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. Responsibilities...

  • Early Morning Flow Crew

    6 days ago

    Stellarton, Nova Scotia, Canada Kent Building Supplies Full time

    Early Morning Flow CrewKent is the predominant retail building supply chain in Atlantic Canada. Our commitment is to being the top choice for home improvement products by delivering exceptional service, top-notch products, and consistently competitive prices. We prioritize the safety of our customers and team members by recruiting and training associates who...

  • Truck Driver- Class 5

    2 days ago

    Stellarton, Canada Kent Building Supplies Full time

    Truck Driver Kent Building Supplies is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. Kent is locally...

  • Banking Advisor Intern

    1 week ago

    Stellarton, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate...

  • Banking Advisor Intern

    2 weeks ago

    STELLARTON, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate...

  • Banking Advisor Intern

    2 weeks ago

    Stellarton, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate...

  • Activity Aide

    1 month ago

    Stellarton, Canada VON Full time

    Description Position at VON Canada (Nova Scotia) Requisition Details: Employment Status: Casual Program Name: Adult Day Program Work Schedule: Days On Call: No Location:Pictou County, NS  Job Summary:   The Activity Aide provides quality support and care for individuals attending the Adult Day Programs by implementing planned program of...

  • Branch Care Coordinator

    4 days ago

    Stellarton, Canada Air Liquide Full time

    **Company presentation** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apneaor require home oxygen therapy through ongoing respiratory support and compliance. **Here is what you will...

  • Reception/administrative Assistant

    1 month ago

    Stellarton, Canada North Shore Psychological Services Inc. Full time

    **Responsibilities**: - Provide assistance to potential clients regarding our services, processes, and fees - Ensure collateral information is sent and received to and from clients and other professionals - Book client appointments and provide reminders as needed - Communicate with staff regarding changes in their schedules - Perform general office...

  • Food and Beverage Server

    4 weeks ago

    Stellarton, Canada stellarton food inc Full time

    Education: No degree, certificate or diploma - Experience: Will train **Work setting**: - Restaurant **Tasks**: - Address customers' complaints or concerns - Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings - Describe menu items including daily specials for customers - Advise on menu...

  • Inventory Control Manager

    1 month ago

    Stellarton, Canada Petro-Canada gas station Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Budgetary responsibility**: - 0 - $100,000 **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures...

  • operations supervisor

    1 week ago

    Stellarton, Canada Nova Scotia SPCA Full time

    Work Term: PermanentWork Language: EnglishHours: 32 to 40 hours per weekEducation: College/CEGEPExperience: 3 years to less than 5 years or equivalent experienceWork settingAnimal shelterTasksTrain workers in duties and policiesArrange for maintenance and repair workAddress customers' complaints or concernsPrepare and administer medications and vaccines...