Bdc Coordinator

**BDC Coordinator**

This position is responsible for the coordination and set up of our Service Department Business Development Center, for a well-established dealership, with a very strong retail clientele. This position will start with assisting the Service Manager in setting up proper language for scripts, assisting with service appointment scheduling, and service customer follow up. We are looking for the right person who can not only assist with, but grow this department and they will grow themselves within our company.

**Responsibilities**:

- Work with and assist Service Manager on the creation, updating, tracking of our Service BDC call center.
- Design, recommend and implement various programs within our dealerships call center.
- Make and receive phone calls for service appointments
- Track our appointment bookings and completed appointments.
- Ensure the success of our customers' satisfaction scores and reviews. - Work closely with other service department staff.
- Attend regular dealership meetings run by Service Manager or Operations Manager.
- Assist with hiring, training and motivating department employees, while encouraging their professional growth.
- Perform annual employee performance evaluations of any staff members in your department.
- Build and maintain excellent customer relations in order to maintain a strong customer base.
- Make customer satisfaction a priority, by ensuring that our BDC personnel are properly equipped with the right tools to maintain their success and ours.
- Perform other tasks based on management requirements and instructions.

**Qualifications**
- Minimum of 3 years of experience in a BDC call center industry.
- Minimum of 1 year experience in a supervisory role.
- Automotive dealership experience is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to Relocate:

- Listowel, on N4W1L8: Relocate before starting work (required)

Work Location: In person