Customer Experience Associate

2 weeks ago

Carleton Place, Canada TD Bank Full time

**Work Location**:
Carleton Place, Ontario, Canada

**Hours**:
15

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**:

- **Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:

- **Assist with responding and resolving customer concerns, escalating when necessary**:

- **Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers**

**SHAREHOLDER**
- **Support the achievement of business objectives by supporting advice goals**:

- **Promote products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Escalate non-standard or high-risk transactions / activities as necessary**:

- **Support and participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Be knowledgeable of and comply with Bank Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment**:

- **Support the team by continuously developing knowledge in own area**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**
- **Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact**:

- **Requires a broad knowledge regarding basic product suite of business supported**:

- **Evaluates and recommends customer solutions from established options**:

- **Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others**:

- **Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion**:

- **Impacts team results through the quality of the services or information provided to customers**:

- **Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area**:

- **Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood**:

- **Requires working knowledge and skills developed through formal training or work experience**:

- **Generally reports to a Manager Customer Experience or Branch Manager**

**EXPERIENCE & EDUCATION**
- **High School diploma and/or**:

- **1+ years of relevant experience**:

- **Post-Secondary or Undergraduate degree (in related field) preferred**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total R

  • Customer Experience Associate

    4 weeks ago

    Carleton Place, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Associate Dentist

    4 weeks ago

    Carleton Place, Canada Yazdani Family Dentistry Full time

    We have an exciting opportunity! We are seeking an enthusiastic Associate Dentist for a part time leading to full time position between the Carleton Place and Kemptville locations. **_ We run 2 shifts during the week:_** **_ AM shift is 7am to 1:30pm_** **_ PM shift is 2pm to 830pm_** **_ We are open Saturdays!_** **_ Position will be structured with a...

  • Associate Financial Services Specialist/associate

    4 days ago

    Carleton Place, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Back Office Part Time

    4 weeks ago

    Carleton Place, Canada The Home Depot Canada Full time

    **Position Purpose**: Vault Associates are responsible for supporting and troubleshooting existing equipment in the store (e.g. registers, scan equipment, printers etc). Clean and maintain equipment, and build professional and courteous relationships with Sales Audit, banks, and armoured car service. They also handle all returned cheque inquiries and cheque...

  • Cashier

    2 weeks ago

    Carleton Place, Canada Walmart Canada Full time

    Position Summary...To process transactions and provide exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty.What you'll do...1. Greets all customers in a polite and friendly manner.2. Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to...

  • Overnight Lead Support

    4 weeks ago

    Carleton Place, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of CAP 3 Associates and department processes through partnership with the CAP 3 Assistant Manager and ensure a high level of customer service and while meeting production targets. **What you'll do...**: 1. Assists in providing direction and the co-ordination of the Overnight Stocking as per communicated...

  • Pharmacy Assistant

    2 weeks ago

    Carleton Place, Canada Walmart Canada Full time

    Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the...

  • Operations Manager

    3 weeks ago

    Carleton Place, Canada Comfort Inn & Suites Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Co-ordinate the work of regions, divisions or departments - Establish...

  • Pharmacy Assistant

    2 weeks ago

    Carleton Place, Canada Walmart Canada Full time

    **Position Summary... **:The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in...

  • Site Manager, Laboratory Operations Agh/cpdmh/kdh

    4 weeks ago

    Carleton Place, Canada EORLA ALREO Full time

    Position Overview Are you a motivated laboratory professional or a seasoned leader looking to continue your career in the healthcare/laboratory field? Do you thrive in a fast-paced and fluid environment that continually challenges your abilities? Are you looking to make a difference in the delivery of laboratory services across the region? If so, and if you...

  • operations manager

    1 week ago

    Carleton Place, Canada Comfort Inn & Suites Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsCo-ordinate the work of regions, divisions or departmentsEstablish objectives for the...

  • Multi Drop Delivery Driver

    4 weeks ago

    Carleton Place, Canada DeliveryEase Full time

    **Job Title**: Multi-Drop Delivery Driver (Prescription Deliveries) **Location**: Carleton Place, Ontario (and surrounding areas) **Job Type**: Full-Time Independent Contractor, On-Call **About Us**: DeliveryEase is a leading on-demand prescription delivery platform that provides convenient and reliable prescription delivery services to our valued...

  • Cold Deli Clerk

    7 days ago

    Carleton Place, Canada Your Independent Grocer Full time

    Location: 455 Mcneely Ave, Carleton Place, Ontario, K7C 4S6 Inspired by food? Committed to excellent service? So are we. At Your Independent Grocer, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication,...

  • Cashier

    4 weeks ago

    Carleton Place, Canada Your Independent Grocer Full time

    Location: 455 Mcneely Ave, Carleton Place, Ontario, K7C 4S6 Inspired by food? Committed to excellent service? So are we. At Your Independent Grocer, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication,...

  • Cashier

    4 days ago

    Carleton Place, Canada Your Independent Grocer Full time

    **Location**: 455 Mcneely Ave, Carleton Place, Ontario, K7C 4S6 **Inspired by food? Committed to excellent service? So are we.** At Your Independent Grocer, we are Food Lovers!** **We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear...

  • Heavy Equipment Technician

    4 days ago

    Carleton Place, Canada Stanmore Equipment Ltd Full time

    **Job description** Stanmore Equipment is growing again! We are looking for a motivated very customer-oriented Road Technician to work at our location in Carlton Place on construction equipment such as forklifts (including telescopic, rotational, and construction) and aerial equipment (including man lifts and scissor lifts). **Responsibilities** -...

  • Joe Fresh Apparel Clerk/cashier-student

    4 days ago

    Carleton Place, Canada Your Independent Grocer Full time

    Location: 455 Mcneely Ave, Carleton Place, Ontario, K7C 4S6 Inspired by food? Committed to excellent service? So are we. At Your Independent Grocer, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication,...

  • Cashier-student

    7 days ago

    Carleton Place, Canada Your Independent Grocer Full time

    Location: 455 Mcneely Ave, Carleton Place, Ontario, K7C 4S6 Inspired by food? Committed to excellent service? So are we. At Your Independent Grocer, we are Food Lovers! We are committed to our Colleagues and Customers and work hard to create a culture that allows us to be our authentic selves while working as a Team. We know that clear communication,...

  • Program Manager

    4 days ago

    Carleton Place, Canada Rose Integration Full time

    **Job description** The Program Manager (PM) develops and manages new and existing programs by recommending, monitoring or adjusting appropriate plant operating procedures to meet program requirements within the manufacturing facility. Coordinates program vendor activities including design, tooling and material suppliers to ensure cost, deliver and quality...

  • Cashier

    4 weeks ago

    Carleton Place, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...