Csa (Customer Service Associate)
3 months ago
**Key Responsibilities**:
- Provide product information and assist customers with order placements and issues.
- Resolve customer complaints and concerns promptly and effectively.
- Maintain a thorough knowledge of our product offerings to assist customers accurately.
- Process orders, returns, and exchanges in our system.
- Collaborate with team members to enhance customer satisfaction and improve service delivery.
- Assist with inventory management and restocking as needed.
- Follow up with customers to ensure satisfaction and gather feedback.
**Qualifications**:
- High school diploma or equivalent; further education is a plus.
- Previous experience in customer service or retail is preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computers and customer service software.
- Positive attitude and a willingness to learn.
Pay: $22.29-$23.73 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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