Operations Associate Manager

5 months ago

Edmonton, Canada Aramark Full time

Aramark Canada is looking for an **Assistant Operations Manager** to lead a team in food, housekeeping, and resident laundry services. Performs tasks such as hiring, training, coaching and administrative duties for employees and clients and residents. Maintains all records and ensures all audit compliance. Works with no immediate supervision and accomplishes tasks in a fast paced environment following both client and company guidelines.

**Responsibilities**:

- Responsible for the operation of foodservices, housekeeping, and resident laundry in a Supportive Living environment
- Organizes/delegates preparation and delivery of resident and client catered functions
- Performs/delegates quarterly Food Safe Audit
- Performs/delegates bi annul Resident Satisfaction Survey
- Performs/delegates monthly Housekeeping Audits
- Participates in Resident Association meetings
- Contributes to the Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations
- Prepares for and participates in PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews
- Attends Family Information sessions
- Attends ARAMARK meetings and functions
- Performs/delegates all work in accordance with Client and ARAMARK policies and procedures, including but not limited to, quality assurance items and all Health & Safety initiatives.
- Participates in Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management
- Maintains/delegates all E4W input
- Organizes/delegates regular staff meetings along with manager
- Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/patients while performing job duties.
- Investigates resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution.
- Investigates/delegates all employee injuries and near misses with focus on recommendations for prevention of future incidents
- Performs all other duties as required

**Qualifications**:

- Excellent communication skills both verbal and written.
- Must have the ability to communicate effectively with residents, clients, staff, and co-workers.
- Must have the physical capabilities required for light lifting and frequent walking
- In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment. Must be willing and capable of working in fast paced environment.
- Incumbent must be able to work weekends (every second weekend)
- Provincial or other vocational or professional certification or degree an asset:

- Advanced Food Safety Certification
- First Aid Certification an Asset
- Previous Experience Required 2 years minimum experience in a Healthcare environment.
- Special skills/training needed to perform job or operate equipment:

- Word, Office and Excel knowledge is required

**WORKING CONDITIONS**:
In a Senior Living operation, you are working with senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.
Senior Living operations do not shut down for bad weather conditions, these operations are working 24/7 - 365 days. There is no work from home situations and hence it’s very important to ensure that folks who are working here are aware that they and their staff need to have appropriate ways of getting to / from work & occasionally alternative options.

**Education**:
**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark

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