Deskside Technician Ii

6 months ago

Fort Saskatchewan, Canada Stefanini, Inc Full time

**Who we are**

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

**What will you do?**
- Support IT equipment in large corporate environment
- Desktop/laptop tech support
- Windows 7/10, Android, and iOS operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate knowledge base articles
- Ability to work on-call and other after-hours support needs
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned

**What do you need to succeed?**
- Two years IT deskside support experience in an international environment
- Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Ability to follow directions of next level support teams when providing Smart Hands support
- Excellent verbal and written communication skills
- Ability to communicate technical information to nontechnical people
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with mínimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- Deskside / desktop / end-user computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
- High school diploma (required)

**Desired Characteristics**
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma

**What you'll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

**Why we're different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

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