Academic Advisor
4 days ago
Academic Advisor & Assistant Degree Coordinator
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
Job Summary
**A Brief Overview**
Reporting to the Associate Director (Advising, Appeals and Academic Consideration), Student Services Division, the Academic Advisor and Assistant Degree Coordinator is responsible for providing academic advising for undergraduate students on all Faculty programs, regulations and policies, and participates as a member of the advising team of the Student Services Division of the Faculty of Arts and Science. The Academic Advisor and Assistant Degree Coordinator assists the Degree Coordinator with the production of the faculty degree lists twice yearly, as well as oversees the coordination of the Peer Academic Support Service (PASS) program, including supervision of 18 student volunteers and two paid student staff.
This position is the first point of contact on academic support matters within the department for students, prospective students, faculty and staff. This position advises students on academic program planning, course selection, program completion requirements, faculty regulation and policies and procedures. The position also provides program administrative support in areas such as recruitment planning and events, admissions, academic calendars, class lists, convocation and graduation.
**Job Description**:
**What you will do**
- Promotes the program to prospective students by attending events, and organizing and tracking other program recruitment activities.
- Serves as the first point of contact for students, and/or faculty, departments, prospective students, parents of students, external and internal contacts regarding programs.
- Advises students on academic program planning, course selection, registration, and program completion requirements.
- Oversees administrative process for appeals, granting routine requests and preparing information for complex cases for review.
- Ensures accurate recordkeeping of all student activities with the program.
- Reviews transcript information for international or external applicants.
- Collects data and prepares statistical reports, identifying trends and potential issues.
- Provides guidance, work direction, support and training to volunteers, teaching assistants, casual support staff, proctors, and others.
- Provides orientation and training for new employees/volunteers.
- Refers students to the appropriate services for assistance (e.g., Student Wellness Services, Career Services etc.)
- Acts as a representative of the department and/or unit on committee(s).
- Coordinates and organizes academic related events, including meetings, workshops, webinars, conferences, orientations, information and/or teaching sessions, and guest lectures.
- Builds and maintains relationships with key stakeholders in other departments/units/industries.
- Other duties as required in support of the department and/or unit.
**Required Education**
- Four-Year Bachelor Degree or equivalent.
**Required Experience**
- More than 3 years and up to and including 5 years of experience.
- Experience advising students considered an asset. and
- Experience working at a post-secondary education institution considered an asset. and
Consideration will be given to an equivalent combination of education and experience.
**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit o
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