Customer Care Manager

3 weeks ago


Surrey, Canada ML Emporio Properties Full time

Our growing real estate development company is seeking an outgoing individual with the drive to succeed as a Customer Care Manager to join our dynamic team.

The Customer Care Manager will act as the homebuyer liaison from the time of sale to key handover.

**Duties**:

- Greet realtors and home buyers to the Presentation Centre, register walk-ins and assign to a sales person
- Answer realtor and home buyer questions fin regards to past projects
- Process assignment requests and manage all reporting and related processes
- Process and coordinate deposits between realtors, home buyers and lawyers
- Assist the VP of operations with managing Spark CRM
- Act as the homeowner contact for all sales-related requirements from the time of purchase to closing
- Along with the VP of operations and President, assist in auditing storage locker and parking sales
- Assist marketing in any home buyer updates and distribution/ signing of any amendments to Disclosure Statements
- Work with the sales team to provide necessary support during sales launches
- Assist in the management of building closings, orientations and key handovers
- Ensure smooth running of daily operation of Presentation Centre
- With direction from the VP of operations, produce daily traffic reports
- Assist the sales team with contract writing
- Along with the VP of operations, train and oversee the reception/ hostess
- Provide support with our Social Media, when applicable
- Assist with rental inquiries and related paperwork
- Perform other duties as reasonably required

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- SURREY, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 2023-02-01



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