Food and Beverage Server

4 months ago

Lethbridge, Canada Evergreen Golf Centre Full time

**About us**

Evergreen Golf Centre

**Mission Statement**:
To create a friendly and inviting atmosphere which enriches the golf and leisure experience through innovative ideas and personal service by people who care.

**Vision Statement (Core Focus)**
To be the #1 golf and leisure destination in Southern Alberta by continuing to build an inclusive first class experience. To Educate, Equip,and Inspire.

**“Here to Help You Play Better Golf”**:

- Expertise
*Selection
*Innovation
- Technology

**“Come Out and Play”**
*Accessible
*Affordable
*Fun
*Inclusive

**Core Values to Develop Evergreen’s Culture**:
*W. WOW
*I. Innovation
*R. Relationships
*E. Everyone
*G. Growth
*E. Energy
*T. Team
*U. Unique
*P. Principle

**Service - On Stage Deliver a Wow customer experience.**

**(W) **Immediate enthusiastic engagement and greeting of the customer, customer priority before anything else. Anticipate customers needs or desire Memorable experience Make it easy for the customer (Alleviate Pain in the Asses) Give or promote alternatives Act like an owner Innovative/Cutting Edge
**(I) **Technology Anticipating trends by paying attention to consumer behavior Driving Change Adaptability Social Media Building Relationships
**(R)** Cultivate Give the customer the time of the day Give the staff the time of the day - listen Educate and Engage educate customers in person and new customers through social media. Maintain Follow through - finish what you start Follow-up - post purchase interaction Proactive Everyone is welcome.
**(E)** Everyone is a customer and deserves a great experience Every customer is an Undercover Boss Off Stage Growth Oriented/Mindset
**(G)** Personal growth - employee has opportunity to learn Professional growth - increased roles and duties Business/Organizational Growth
- grow or die Optimistic Energy/Passion
**(E)** Love what you do Take care of yourself Work life balance Step outside your box Passionate people and people who care Onboard Evergreen’s energy bus Team work
**(T)** Shared Accountability Individual Accountability Look out for each other Empower staff with support Onboarding of new staff Positivity Celebrate successes Unique/Individuality
**(U) **Want to work here Create an environment/atmosphere that staff wish to be a part of Fun Embrace your story - everyone has something to bring to the table Love people Be authentic Principle/Integrity
**(P)** Do the right thing for the right reason (Moral Compass) Consistent message to staff and customers No judgment, honest, open and safe environment Mutual respect.

**Title: Server**

**Overview**:
Evergreen Golf Centre houses a 9-hole golf course, heated driving range, miniature golf, and a large retail operation. Evergreen has now completed construction of its new 10 suited driving range stalls with food/beverage service and a full-service restaurant.

Evergreen Golf Center is looking for reliable, experienced and enthusiastic servers to join our team. The position is year round with full time and part time positions available.

**Responsibilities**:
Job Description: Restaurant Server

Position Title: Restaurant Server

Reports To: Restaurant Manager or Shift Supervisor

Location: Evergreen Golf Centre

Employment Type: Full-Time/Part-Time

Position Summary:
The Server is responsible for providing excellent customer service to guests in a professional, friendly, and efficient manner. This role involves taking orders, serving food and beverages, handling payments, and ensuring that guests have an exceptional dining experience. Servers must have strong communication skills, a positive attitude, and a good understanding of the restaurant’s menu.

Key Responsibilities:

- Greet Guests: Welcome guests warmly and escort them to their tables when necessary.
- Take Orders: Accurately take food and drink orders and relay them to the kitchen or bar.
- Serve Food and Drinks: Deliver orders to guests in a timely manner, ensuring accuracy and presentation standards.
- Menu Knowledge: Provide detailed descriptions of menu items, daily specials, and beverages; answer guest questions regarding dietary restrictions and recommendations.
- Upselling: Suggest additional menu items or drinks to enhance the guest’s dining experience.
- Guest Satisfaction: Frequently check in with guests to ensure they are satisfied with their meals and address any issues promptly.
- Cleanliness: Maintain a clean and organized work area, including clearing and resetting tables promptly.
- Handle Payments: Process guest payments, including cash and card transactions, accurately and efficiently.
- Work as a Team: Collaborate with kitchen staff, bartenders, and other team members to ensure smooth service.
- Follow Health & Safety Guidelines: Comply with all food safety regulations and restaurant policies to ensure a safe dining environment.
- Assist with Closing and Opening Procedures: Depending on the shift, help with opening or closing the restaurant by performing assigne

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