Guest Services Manager

2 weeks ago


Calgary, Canada The Westin Calgary Airport Full time

Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
**Work site environment**:

- Non-smoking
- Air conditioned
**Work setting**:

- Hotel, motel, resort
**Tasks**:

- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Perform front desk duties
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
**Supervision**:

- More than 20 people
- Staff in various areas of responsibility
**Computer and technology knowledge**:

- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS Windows
**Work conditions and physical capabilities**:

- Attention to detail
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



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