Service Manager

2 weeks ago

Aylmer, Canada H. Broer Equipment Sales & Service Inc. Full time

**Service Manager**

Your role will involve maximizing team productivity, organizing shop operations, recruiting and nurturing a skilled team, and assigning daily tasks to technicians. Cultivating strong relationships is crucial for retaining both customers and team members. Your success hinges on effectively managing processes and personnel.

This opportunity is ideal for Service Advisors or Parts Managers aiming to elevate their careers. In our relaxed yet professional setting, you'll receive ample training, support from superiors, access to benefits, and participation in team events.

**What you bring to the Team**
- Proficient in leadership, coaching, mentoring, and human resource management
- Skilled in customer relationship management, negotiation, and personal development
- Capable of motivating and leading a team, with exceptional communication skills
- Represent the company positively and professionally at all times

**Responsibilities**
- Establish and manage a proficient customer service team, overseeing equipment maintenance, workload, and scheduling
- Prioritize work orders efficiently, prepare quotes, and manage warranty policies to optimize cost recovery
- Lead, coach, and motivate the team to meet departmental customer service targets
- Enforce safety policies, participate in safety programs, and ensure a secure work environment
- Uphold the company's commitment to excellent customer service by resolving escalated complaints promptly and professionally
- Develop and execute short and long-term strategies to drive positive experiences for both internal and external customers
- Maintain high levels of customer satisfaction and retention while adhering to health, safety, and company policies
- Lead by example, supporting and motivating the service team

**Key Qualifications**
- 3-5 years of experience in supervision or team leadership roles
- Demonstrated capability in managing priorities, meeting deadlines, and optimizing workdays for efficient task completion
- Skillful in supervising work assignments and allocating technician resources effectively in the shop environment
- Strong interpersonal skills, with the ability to navigate diverse individuals and groups with tact and diplomacy
- Aptitude for analyzing and enhancing operational processes and procedures
- Experience with diesel engines, hydraulics, and electrical systems would be advantageous

**Benefits**

Dental care

Disability insurance

Extended health care

Life insurance

**How to Apply**:
Fax: (519) 773-2040

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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