Service Manager

3 weeks ago


Calgary, Canada Fountain Tire Full time

Overview:
**Fountain Tire MacLeod Trail, **an established automotive repair shop, is looking for responsible, safe and dedicated associates to join our team as
**a Service Manager**.

**Pay: $23.00-$31.00/hour**

**Benefits: Health, Dental, Vision and, RSP Matching**

**What is in it for you?**
- We will develop your skills and certifications with our excellent training & opportunity for advancement
- Regular shifts with the opportunity for money-making overtime work

**Primary Responsibilities**:

- Oversee and manage the Service department’s operations and scheduling
- Ensure completion of shop maintenance and repair work
- Advise technicians of work that must be completed
- Manage quality assurance - setting quality standards, maintaining quality of all shop activities
- Provide coaching and mentoring to all subordinate staff
- Responsible for ensuring appropriate staff levels to meet requirements of the service department
- Responsible for performance management of service department staff. May also participate in the hiring and termination process as applicable.
- Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
- Provide leadership for problem resolution to facilitate faster improvements and improved working relationships
- Ensure that all reporting employees adhere to company policies and procedures.
- Respond to customer complaints and inquiries in a courteous and professional manner.
- Ensure appropriate stock levels are maintained in store; order stock from the appropriate suppliers as needed and monitor inventory levels regularly
- Responsible for accurate parts control, sourcing and costing

**Working conditions**:

- A team environment where hard work, concise communication and clear heads are rewarded
- Consistent lifting of weights of approximately 25KG is required
- This role requires nearly constant standing, crouching or kneeling

**Qualifications**:

- Proven mechanical abilities, and strong working knowledge of mechanical maintenance and repair
- Knowledge of tires and specialty tire services is a definite asset
- Effective leadership skills, with a strong focus on operations and business processes
- A valid driver's license is a must. We also need to see that you are responsible on the road by providing a satisfactory driver's abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work


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