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General Manager

3 months ago

Edmonton, Canada Smarte Carte Canada, Limited. Full time

**GENERAL MANAGER - West Edmonton Mall - Full-Time**

**$68000 / year**

**Benefits and Bonus Eligible**

**COMPANY BACKGROUND**

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Smarte Carte, Inc. is a privately held company.

***

The General Manager role for Smarte Carte at the West Edmonton Mall is a hands-on position that requires the GM to be on the floor assisting guests, repairing equipment while also managing the operation. The GM is responsible for ensuring increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The GM is responsible for the locations P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment. The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to more management opportunities.

**KEY RESPONSIBILITIES**
- Overall responsibility for the P&L, with the expectation to deliver excellent results vs. annual and strategic plans.
- Lead the operations at the West Edmonton Mall (staff of approximately 8 associates).
- This hands-on position requires the GM to operate at other malls and retail locations in the West Edmonton area in addition to the West Edmonton Mall;
- Repair, maintain and clean equipment as needed.
- Perform cash collections, end of month financial reconciliation, daily reporting of results, and human resource functions to include payroll, hiring and training.
- Ensure daily operational performance goals are met through managing the labor force, and usage analysis.
- Develop and maintain strong relationships with key stakeholders to include mall management as well as with peers within Smarte Carte.
- Other duties as assigned

**EXPERIENCE**
- Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
- P&L management experience is required.
- Minimum 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.
- Experience with working in a cross-functional team environment.
- Proven change management leadership capability and strong analytical skills.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.
- Ability to forge solid relationships with external constituents e.g. customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
- Excellent verbal and written communications.
- Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
- Organized and able to manage multiple priorities effectively.
- Proficient knowledge of Microsoft Office/Suite
- Superior management skills; ability to influence and engage direct and indirect reports and peers.
- This is a ‘hands-on position;’ cart movement throughout the airport by the GM is required.

**LEADERSHIP CHARACTERISTICS**
- **Leadership**: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
- **Results Oriented**: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.
- **Problem Solver**: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
- **Analytical Thinking and Decision-Making**: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
- **Teamwork and Interpersonal Skills**: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
- **Ethics**: Highest level of professional integrity and honesty as well as personal credibility.

**EDUCATION**

Bachelor's degree or 5+ years’ experience in an operationally-oriented management role is preferred.

**Licenses & Certifications**:

- Valid Drivers’ license required

**PHYSICAL REQUIREMENTS**:

- Walk and stand for duration of shift (8 hours)
- Lift 40 lbs. to waist heig