Technical Support Specialist

5 days ago

Quebec City, Canada BD Full time

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system.

As the **Technical Support Specialist, you will **be providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware. Your role is vital in managing, resolving, and facilitating resolution for BD Pyxis dispensing platforms.
There will be a 90-day training period from Monday to Friday from 8h00 to 17h00. Upon completion of the training period, the role will work 5 days a week between Monday and Sunday, 8 hours a day between the hours of 6h00 and 18h00.

**QUALIFICATIONS**

**Education**:

- Pharmacy or nursing experience a plus.
- Preferred Certifications: CCNA, CCNP, A+, MCTS, MCSE

Technical Skills:

- MS SQL Server (SQL 2008/2012)
- Should be able to write advanced queries (i.e. Select and Join statements) and analyze SQL data within complex database structures.
- SSIS (SQL Job) exposure/experience
- MS SQL Reporting Services
- MS OS knowledge
- Windows Server 2008/2012
- Windows 7 and Windows 10
- Microsoft IIS and Web Applications
- Ability to use and interpret results from troubleshooting tools, including but not limited to:

- Application logs
- OS event logs
- Performance Monitor
- Performance Counters
- Task Manager
- Active Directory with a basic understanding of Group Policies and Security Permissions
- Networking topology and troubleshooting
- DNS; DHCP; LAN/WAN; Telnet; Ports (Networking/OS); Wireshark
- Understanding XML
- VMware experience or exposure

Soft Skills:

- Fluency in English required (verbal, read, write).
- Excellent written and verbal communication skills, and ability to clearly articulate solutions to complex technical problems.
- Excellent time management skills with the ability to manage multiple high priority issues simultaneously.
- Strong personal commitment to quality, customer service and patient safety.
- Ability to understand and communicate complex technical systems to a non-technical audience.
- Works well in a team environment.
- Demonstrable ability to maintain a professional demeanor when handling complex user issues and high stress situations.

***

Les technologies des médicaments Pyxis® associent une technologie éprouvée à une intelligence exploitable pour prévenir les erreurs de traitement, libérer le temps dont disposent les soignants pour se concentrer sur les soins aux patients, augmenter la prévisibilité de la disponibilité des médicaments et réduire les inefficacités dans le processus d'utilisation des médicaments. À presque chaque étape du processus d'utilisation des médicaments, la sécurité et l'efficacité peuvent être augmentées grâce aux capacités complètes du système de gestion des médicaments Pyxis®.

Le **Spécialiste Support Technique** est responsable de fournir un support technique aux clients internes et externes en résolvant des problèmes logiciels complexes, en répondant aux questions d'utilisation concernant les logiciels et matériels propriétaires. La personne qui assume ce rôle joue un rôle essentiel dans la gestion, la résolution des problèmes liés à la gamme de produits médicaux BD Pyxis.

Il y aura une formation initiale de 90 jours, du lundi au vendredi, de 8h00 à 17h00. A la fin de ladite formation, les horaires sont de 8 heures par jour entre 6h00 et 18h00, 5 jours par semaine entre le lundi et le dimanche.

**QUALIFICATIONS**

Éducation:

- Expérience en pharmacie ou en soins infirmiers, un atout.
- Certifications (considérées et non requises) : CCNA, CCNP, A +, SCTM, MCSE

Connaissances Techniques:

- MS SQL Server (SQL 2008/2012) 3 ans et plus
- Doit être capable d'écrire des requêtes avancées (Exemples : des instructions Select et Join) et d'analyser des données SQL dans des structures

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