Repair and Maintenance Coordinator

1 month ago


Vancouver, Canada Lush Handmade Cosmetics Full time

The **Repair and Maintenance Coordinator** plays an essential role in** growing talent** in our business through collaboration and sharing best practices with the Construction team. You know how to **be curious** about their opportunities, and how to **be real** with feedback and support.

As a growing business, Lush needs people that can** adapt and evolve** to the needs of our business, analyze and respond to your learner's needs. Our Lush staff **live with purpose**, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Manager of Repair and Maintenance, the Repair and Maintenance Coordinator undertakes the following

**RESPONSIBILITIES**:

- Support all shops across North America with repair and maintenance needs
- Responsible for the quality and level of service provided at the shop level
- Coordinate, manage, and communicate with our service partners to effectively resolve various maintenance issues and unforeseen problems that arise onsite
- Develop and maintain positive relationships with vendors, store staff, and colleagues
- Establish best practices for shop maintenance procedures and onsite contractors, and hold service partners accountable for executing them
- Oversee and engage preventative maintenance programs (HVAC, Pest Control, Janitorial, etc.)
- Liaise with LUSH Design/Design Support on the feasibility of shop requests and facilitate the implementation as required
- Coordinate furniture builds/shop needs with LUSH Woodshop as required
- Advise shops and service partners on progress and timing
- Schedule service with maintenance partners
- Receive, review and process work proposals and quotes
- After-hours monitoring of emergency services and dispatch as required
- Provide support to the North American Construction team as required
- Source and acquire plumbing fixtures for new store builds, as well as stock for R&M purposes.
- Collect required data and support decision-making for insurance claims, and monitor the insurance claims process
- Assist in cross-departmental projects and tasks
- Receive and approve maintenance invoices
- Maintain and employ the R&M software program (NEST Facilitate)
- Identify opportunities for process and system improvements across the business

**You bring the following QUALIFICATIONS**:
**Required**:

- 1-2 years of related experience in Repair & Maintenance
- Strong multitasking skills and ability to manage multiple projects simultaneously
- Proven leadership skills to help lead and coordinate teams of service partners and contractors
- Strong relationship building skills to leverage business partners to complete tasks and achieve desired outcomes
- Proficient in Microsoft Office Suite and basic knowledge of computers/technology
- Familiarity with the Tango Analytics Project Management system
- Excellent time management skills with a strong sense of urgency to ensure work initiatives are completed in a timely manner
- Strong analytical and problem solving skills
- Strong communication skills both verbal and written
- Ability to Travel occasionally within the US & Canada (must hold a valid passport).

**Preferred**:

- Bachelor's Degree/Diploma in Construction or Project Management course
- Experience with Tango Project Management software
- Experience working with an R&M software program (NEST Facilitate)
- Project Coordination/Management experience within a retail construction environment

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

**#LI-DC1**:



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